Tutor
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12 Messages
AT&T Wrong Service Address On Account Website
I have called different ATT support phone lines and been in contact with at least 12 representatives but AT&T fails to correct my Service Address on the webisite and directory. I changed from DSL to Uverse November 2, with a new phone number change. My old account was fine with correct service address. My new Internet, Land Line, DirecTV has the right house number "3708" but the wrong street 12 "Place" instead of 12 "Court".. that addresss is a different house at a differnt location about one block from where I have been residening for the past 11 years. They say they will have it corrected within 24 hours on the phone to support but it never gets corrected, ever. I was told I was in the directory at "Place" but that would be a error at ATT. How do I get this corrected if phone support can't help me? My account billing has been messed up ever since I made the switch to Uverse. How do I get their attention?
spoom2
Expert
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18.4K Messages
11 months ago
This is a 6 year old topic, how about starting your own topic and since you say it's Internet start it in the Internet forum. Closing this topic to further posting.
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ATTHelp
Community Support
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221.1K Messages
11 months ago
Hey @kdm2288. We understand your frustration and would be happy to help get your service address changed for your internet service.
In order for us to further help with this change, we'll need to meet you in a DM and gather some information to take a closer look for you. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).
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Aizenx
2 Messages
30 days ago
The incompetence of this company is staggering. I have the same issue and the fact that this is still a problem for customers is shameful. Especially the amount of time during work hours (because my internet is down).
These (Edited per community guidelines) can't correct a simple address in their system and will cancel your service without notice.
There needs to be a (Edited per community guidelines) (Edited per community guidelines) for all the time at work that I and so many other customers have missed trying to get this fixed.
These (Edited per community guidelines) reactivated my account and still sent me new equipment (I didn't need) - BUT TO THE WRONG ADDRESS!! You can't make this sh*t up.
(edited)
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Aizenx
2 Messages
30 days ago
Ah nice, the community guidelines have edited out Cl*ss Acti*n Laws*it.
How convenient that they have a script for that.
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spoom2
Expert
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18.4K Messages
30 days ago
Would someone close this old topic please.
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