Everyone gets our best deals on every smartphone - Black Friday gift deals are still here!
SoooooFrustrated's profile

New Member

 • 

7 Messages

Sat, Apr 9, 2022 12:47 PM

AT&T Just Won’t Cancel My Service

Called over four days in one week and spoke to 8 reps. Even got a cancellation number. Today I got a bill for a landline I’ve tried to cancel since last Saturday 4/2.  Phone line still active (rings) and from online account still getting billed through May 1st. 

I want to cancel my landline and ensure that my internet will not be affected.  Please this has been so frustrating and stressful. 

What can I do to cancel my landline?

sandblaster

ACE - Expert

 • 

60.8K Messages

8 months ago

Your final month of service is not prorated. Once you start a billing month, you are billed for the entire month. If your bill is through 5/1, that means your new month started 4/2. You needed to cancel before 4/2 to avoid another bill.  It sounds to me like your service is cancelled and that’s your final bill. 

New Member

 • 

7 Messages

8 months ago

I called my number. Still ringing/have dial  tone. :(

(edited)

spoom2

ACE - Master

 • 

16.9K Messages

8 months ago

Did you read @sandblaster 's post?

New Member

 • 

7 Messages

8 months ago

My issue is ATT not cancelling my home phone line after multiple requests. I’ve received two confirmation numbers for cancellation. Latest is from 4/9. However my phone line is still active as of 4/12. It went from Home Phone Residential Flat Rate service to Wireline Service and now it is listed as a Business Phone with a Residential Flat Rate Service. How is that cancelled if the type of service is just being updated left and right instead of being actually cancelled?

(edited)

spoom2

ACE - Master

 • 

16.9K Messages

8 months ago

Post your billing dates. From what date, to what date? You didn't answer whether or not you'd read and understood @sandblaster 's post. Once we know your billing date we can give a better answer. 

(edited)

Constructive

Employee

 • 

29.9K Messages

8 months ago

since at&t charges you for the full month your service will stay active until that time 

New Member

 • 

7 Messages

8 months ago

Billing date on bill is 4/2 - 5/1. 

All agents I spoke with said it will be prorated. From remarks here and googling answers, ATT does not prorate. Okay. But what is to say they won’t pull this again come 5/2? Cause none of the agents I spoke with said it won’t be prorated and if there is a cancellation on file, why didn’t the last agent see the disconnect order confirmation? And why is the type of phone service being updated in my accout?

So I will have dial tone and ignore the updated plan in my account?

How does that make sense? So they “cancelled” my home phone and gave me a business phone instead? Cause that’s what is listed in my account. I have a business line now. 

(edited)

JefferMC

ACE - Expert

 • 

30.2K Messages

8 months ago

Actually, in many--if not most-- areas, POTS service will be prorated.  Why your line is still active and/or shows as a business account sounds like a mistake was made. 

You should probably call back.

New Member

 • 

7 Messages

8 months ago

That is if they are reachable. 

Called today at 7:11am. After going through the phone tree and informing them it’s canceling services, I was given the automated message that I should call back during business hours. The business hours online is listed as M-Saturday 7am-9pm local time. They should be open but I was dropped instead. 1-800-288-2020. 

(edited)

spoom2

ACE - Master

 • 

16.9K Messages

8 months ago

According to two posters in this topic to cancel traditional landline call 1-877-677-3312 which supposedly gets you to the loyalty group who can cancel POTS service. I have no way to verify this. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.