R

New Member

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1 Message

Tuesday, October 26th, 2021 2:44 PM

Closed

AT&T Debit Card for refund

We received a debit card from AT&T for a refund owed to us.  It's thru Northlane.com.  I tried to create an online account to transfer funds from this card to our checking account.  I did activate the card, but when I tried to go online at Login.northland.com/ATT, I keep getting error messages that my card isn't valid and to contact customer service, there are no real people at customer service so that wasn't a help.  Anyone know how I can access the northland.com site?  Thanks.

Constructive

Employee

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30.4K Messages

1 year ago

pretty sure you cant transfer the funds you have to use the card

New Member

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2 Messages

1 year ago

I received the AT&T debit card in the mail instead of the refund I was owed when I closed my wireless account.  The letter with the card said I could go online to request a paper check or request a transfer to my bank instead of activating the card.  The website sent me into a never ending loop that gave no instructions for how to request a check instead.  After 20-minutes of waiting, I finally got an AT&T Customer Service representative on the phone.  Luckily, I did not accidentally activate the card by calling the telephone number they printed with the letter.  The representative told me that if you activate the card - it will be too late to do anything else.  But the representative also told me that the only department that can help me is the "Rewards" department.  He transferred me to that department and I was on hold for 34 minutes.  When the Customer service rep for "Rewards" finally came on the line, she told me that her department couldn't do anything and I needed to talk with a service rep in "Billing".  She transferred me back to "Customer Service".  The service representative there told me he could not help me because I must have called them through their "Direct TV" service number.  I told him that I had called directly through the AT&T Customer Service number and had already been transferred 3 times to different departments.  I asked him to please not transfer me again as he was logged into the billing system on his computer already and found my account.  After waiting another 5 minutes (now on the line for 47 minutes), he told me he would need to transfer me to the "Rewards" department.  I explained to him that the prior person I spoke with in the Rewards department told me she had no access to my account and couldn't see anything related to my overpayment and couldn't help me.  She said that only be billing department would be able to offer me the refund.  He kept asking me questions about what information I had given to "Rewards"... for another several minutes I waited (Now 54 minutes into the call).  He then transferred me to the "Collections" department because they have a "payment specialist".  Even though my account balance is Zero, I was sent to the "Collections" department.  The "collections" representative picked up the call within one minute.  This "Collections" representative said she would be able to issue me a check for the refund.  To get to this point took One hour and two minutes.  Fingers crossed the check actually comes.  I'll believe it when I see it!

What is to be learned from this?  Most people will give up.  Is a $10 refund really worth this hassle?  But if you have thousands of customers who give up.  Imagine how much money you can make?  And even better if they just give up and use the card... because once you activate the card, you are liable for all charges and fees and interest, including a MONTHLY $3.00 fee just for the "privilege" of using the card they forced on you.

Its a total financial predatory SCAM!!!!!!!!!!

Today's AT&T is a disgrace of the legitimate company they once were.  No integrity, no conscience, no honesty.

spoom2

ACE - Master

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17.5K Messages

1 year ago

Well I'm not going to read this book. There's nothing we as users can do about card issues you'll have to work with support.  Mostly looks like a vent anyway. 

New Member

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2 Messages

1 year ago

Just warning others of a scam.  No one is asking you personally to do anything about it spoom2.

spoom2

ACE - Master

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17.5K Messages

1 year ago

Mostly looks like a vent anyway

That's what was said. If you do a search you'll find many topics and post on card scams. I doubt many will read through your topic, but your warning is noted. See this topic

spoom2

ACE - Master

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17.5K Messages

3 months ago

year old topic, closing to further posting

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