ATT Customer Service
Chat does not respond, telephone contact is no better. All designed to deflect, frustrate and continue to take money. More interested in pushing new products than anything else. Fees change at whim and no one will explain. If your service is out, don't expect a refund without going through the hour long process of finally talking to a human being. They are trained to ask you how your day is and exchange all kinds of pleasantries but to guard the bottom line at all costs. Calls are recorded, not for training but to protect themselves. Too bad there are no alternatives. This monopoly needs to go away. They keep buying businesses but can't run the ones they own. Executives get good pay though. All about comp[enstaing the ri9ch and making the rest of us pay.