ATT billed us for a dead line for years
We faithfully paid our ATT bill for multiple lines coming to our small family own business. During an audit we discovered one of the lines was DEAD. We had Carl the ATT line tech come out and verify that the line was indeed dead. No dial tone. When we contacted ATT customer service about a refund, customer service shut down the conversation. We estimate that we are due around $4,000 for all those payments we made. Anyone have a suggestion on how to reach a person at ATT that will hear our case?