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New Member

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2 Messages

Thursday, January 14th, 2021 6:21 PM

After porting our number, people in our local area with AT&T service can't call us

We ported our number (Land Line) away from AT&T on Dec.15th.  We switched to a VoIP provider and now none of the people in our local area with AT&T service can call us.  AT&T said the issue was with the new carrier so we ported to another VoIP provider and we have the same results.  The new VoIP provider would like to setup a vendor call to get this fixed but I'm not sure how to go about this with AT&T.  Every time I call AT&T I get bounced around for several hours.  Any ideas?

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Official Solution

Expert

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19.3K Messages

3 years ago

That's true.  Since you have the NPA-NXX if you know anyone in that exchange have them report to AT&T that they can't call your NPA-NXX.  I still don't understand why your carrier is putting you in the middle, this is an office to office problem not a single number problem. 

(edited)

Expert

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19.3K Messages

3 years ago

I'd say it's a routing issue.  The new carrier should know who to call to get it corrected, they shouldn't be putting it on you to line things up

New Member

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2 Messages

3 years ago

The old VoIP carrier (Bandwidth.com) and the new VoIP carrier (Inteliquent) have both opened tickets with AT&T. 

AT&T says that someone with an AT&T account that is having trouble calling should report the issue.  I have done that as well.  The local AT&T tech even admits that he cant call the number and that its not their issue.  I've been advised by the VoIP provider to try and setup a vendor meet or call between AT&T and Inteliquent.   Just not sure how to go about that.

I've been doing my own trouble shooting and have determined that its only AT&T customers in that local area (NPA NXX) that are having the issues.  There are other towns close by that use AT&T (with different NPA NXX) and those appear to be working.  Seems to be isolated to the central office in this small town.  Definitely appears to be some residual routing.

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