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After porting our number, people in our local area with AT&T service can't call us
We ported our number (Land Line) away from AT&T on Dec.15th. We switched to a VoIP provider and now none of the people in our local area with AT&T service can call us. AT&T said the issue was with the new carrier so we ported to another VoIP provider and we have the same results. The new VoIP provider would like to setup a vendor call to get this fixed but I'm not sure how to go about this with AT&T. Every time I call AT&T I get bounced around for several hours. Any ideas?
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spoom2
Expert
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18.6K Messages
3 years ago
That's true. Since you have the NPA-NXX if you know anyone in that exchange have them report to AT&T that they can't call your NPA-NXX. I still don't understand why your carrier is putting you in the middle, this is an office to office problem not a single number problem.
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spoom2
Expert
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18.6K Messages
3 years ago
I'd say it's a routing issue. The new carrier should know who to call to get it corrected, they shouldn't be putting it on you to line things up
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bryjohnson1976
New Member
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2 Messages
3 years ago
The old VoIP carrier (Bandwidth.com) and the new VoIP carrier (Inteliquent) have both opened tickets with AT&T.
AT&T says that someone with an AT&T account that is having trouble calling should report the issue. I have done that as well. The local AT&T tech even admits that he cant call the number and that its not their issue. I've been advised by the VoIP provider to try and setup a vendor meet or call between AT&T and Inteliquent. Just not sure how to go about that.
I've been doing my own trouble shooting and have determined that its only AT&T customers in that local area (NPA NXX) that are having the issues. There are other towns close by that use AT&T (with different NPA NXX) and those appear to be working. Seems to be isolated to the central office in this small town. Definitely appears to be some residual routing.
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