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kielbasa44's profile

New Member

 • 

4 Messages

Tue, Jul 19, 2022 3:48 AM

what is the AT&T email address that sends my monthly autopay email?

I used to get an email every month from AT&T for my home internet/phone bill's autopay amount, with a link to my billing statement. But I think I somehow put their email address (as a sender) into a blocked status and I can't figure out how to find that to undo it.
Can anyone tell me what the AT&T email address is, as a sender? 

ATTHelp

Community Support

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199.9K Messages

2 m مضت

We'd be happy to help you get back to receiving billing emails, kielbasa44.

 

The billing emails from AT&T should end in att.com. We suggest checking the blocked list in your email client to locate AT&T and remove us from the list.

 

Let us know if you need further assistance.

 

Aminah, AT&T Community Specialist

New Member

 • 

4 Messages

2 m مضت

Thanks but I've already checked and there aren't any blocked email addys from att.com. Any other things I should check?

ATTHelp

Community Support

 • 

199.9K Messages

2 m مضت

Another option you have, kielbasa44, is to update your billing contact email address.

 

This could refresh your email address on our end and get the next billing email to go through.

 

Follow these steps:

  1. Go to Contact info.
  2. If you have more than one account, select the account to update from the menu.
  3. Select the Phone, Email, or Address tab.
  4. Choose Edit to update the billing phone numbers, billing email, or billing address.
  5. Select Save.

If this still doesn't help, we suggest reaching out to your email provider to help get the emails unblocked.

 

If you need help with anything else, let us know. Thanks for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

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