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Friday, July 21st, 2023 4:23 PM

Trying to unlock my iphone

I am trying to unlock my iphone 11 pro from att, all the process goes smooth but in the end when i enter my email address if always says that this is an Invalid Email Address. Kindly guide what to do thanks. 

Community Support


231.2K Messages

9 months ago

Hello Anas77, we're here to help you with your iphone unlock process request.


You may have to try a different email address, or create another email account.  


Request to unlock the device by following these steps:

  1. Go to
  2. Select Unlock your device and follow the prompts.

Let us know if this helps. Reach back out to us if you have any other questions.


Jeff, AT&T Community Specialist

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