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some of my e-mails do not appear in my inbox

some of my e-mails do not appear in my inbox but are in my unread folder

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ATTHelp

Community Support

•

214.9K Messages

4 months ago

We're here to assist with your emails being sent to your unread folder, @Fabrice49!

We recommend going to Currently and following these steps to see if a filter has been applied to cause certain emails to be directed to your unread folder:

Go to Currently and sign in
Once in your inbox, select settings, then more settings. You will see a gear icon in the top right to access the settings menu
Select Filters

If you see any unfamiliar filters, please remove them to see if this corrects your concern.

Let us know if this helps!

CalebP, AT&T Community Specialist

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