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Need to update email settings?
gmhead's profile

Contributor

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3 Messages

Saturday, August 27th, 2022 11:33 PM

Set Up Outlook to recieve and send Pacbell.net email

  1. For some reason, Outlook (Outlook 365) has stopped getting email from whatever server AT&T uses.
  2. I had it set up as an IMAP account.  My spouse's Outlook stopped working on or about the same time (8/22/2022).  Neither of us changed the setup (spouse doesn't know how, I know I haven't messed with it).
  3. I created a secure email key - what I believe I did the last time this happened.  Didn't work as a password.
  4. On a different computer, my spouse has it set up as a POP mail account, using "inbound.att.net" and "outbound.att.net" as the incoming and outgoing email servers.  That still works.
  5. So I tried to set up my email account as a POP account, using these inbound/outbound values.  It did not work.  I used my ATT password as well as the secure mail key I created.  Neither worked.
    I went through the same steps trying to set up the account as an IMAP account, using the inbound server (imap.mail.att.net/Port 993) and outbound server (smtp.mail.att.net/Port 465) settings.

In both situations/configurations, I get the message "The connection to the incoming [IMAP or POP] server was dropped".

Does anyone have any idea what is going wrong?

Thanks

tonydi

ACE - Guru

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9.6K Messages

5 months ago

We've seen SMK's suddenly become unusable and the fix is to delete them and create a new one.  But it sounds like you did that recently, right?

Try using the old email servers as Yahoo/AT&T borked something to do with the security certificates on the att.net servers not long ago and the last I checked, they still weren't right.

imap.mail.yahoo.com

smtp.mail.yahoo.com

Contributor

 • 

3 Messages

5 months ago

Yes - I did delete the old secure email key and created a new one.  I believe I tried the yahoo imap inbound and outbound servers but can't remember.  I will try again.

I did install the Thunderbird client and it works just fine.  The only other thing I can think of is to uninstall and reinstall Outlook.  There might be something in the Windows registry that is hosing things up.

Thanks for the response.

tonydi

ACE - Guru

 • 

9.6K Messages

5 months ago

Nothing surprises me when it comes to Outlook.  If you told me every time Outlook checked for mail that your doorbell rang or the toaster oven turned on, I'd say "yep, Outlook".  😁

Glad you found a good solution, actually, a much better solution in Thunderbird.

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