Need to update email settings?
Theodore_Kilgore's profile

New Member

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6 Messages

Tue, Jun 14, 2022 2:53 PM

Sent mail not copied to Sent folder. Where is the setting to enable this?

I have recently been forced to switch from my old mail system, which used alpine with imap, to the web interface at currrently.com. I have just noticed that when I send mail to anywhere, the Sent folder remains completely empty. I have checked the settings, and nothing appears relevant. I have sought to use the help and it offers nothing relevant. I have tried using the online help resources and there is nothing but canned responses. What am I  supposed to do to set up this basic feature which seems simply not to be functioning? I really would prefer for it to work.

Also another annoyance showed up when I tried to get into the Commuity Forum to ask this question. I was supposed to be sent a message with a one-time PIN number access code. I would expect, that in the natural course of events, such a mail would arrive almost instantly. It did not. I waited for what I thought was a reasonable length of time. No mail had arrived. So I tried again. And again. And again ... and so I went away for a while and came back. And now there are five automatic response messages in my inbox. Would suggest to include the information that, Well,gee, folks. This might take us a while to respond. Just click here once and be patient.

ATTHelp

Community Support

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194.9K Messages

2分前

We're here to assist with your email concerns, @Theodore_Kilgore!

 

Can you inform us if the sent folder is empty when signing into the Currently site? This way we can provide the proper troubleshooting tips.

 

Can you also let us know what the mail system is that you are using at the moment? This helps us get a better understanding of your situation so we can provide the best help possible!

 

We look forward to hearing from you!


CalebP, AT&T Community Specialist 

New Member

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6 Messages

2分前

What email client am I using? I open Firefox, connect to currently.att.yahoo.net and then log in by clicking the mail icon and then logging in. Hence, no particular email client program.

If I could be permitted to express my own opinion, I was previously using alpine as an imap client mail program. It is text-based, and therefore renders viruses, spyware, and other various cruft and pollution quite visible. I used it for years and loved it and still do. But recently AT&T has caused it to quit functioning. I can still log in and read new mail and all of my folders of saved stuff, some of it dating back for years. But apparently the ability to send mail via alpine has been cut off. So, more or less I have been forced to use the web interface because of new internet security policies which take into account everybody's security but mine (by preventing me from using text-based email which makes everything in a message totally visible).

So I have been having trouble. Yesterday the contents of my Sent folder disappeared. Somehow lots of other stuff went haywire too. I was trying to edit and send an outgoing mail which somehow got stuck in a limbo in my Drafts folder. It complained that there was no subject line. I opened the file and added the subject line. Tried to send again. Send not accepted, errors. No subject line. Opened the mail again, added subject line. dot dot dot And then the contents of the  inbox disappeared. Finally, in sheer desperation, I tried marking the message which I was trying to send as "Unread." I have no idea about why this was so effective, but it was. I could send the message. Everything else started to work right again, too. The inbox contents reappeared. The Sent folder contents reappeared. All quite mysterious.

ATTHelp

Community Support

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194.9K Messages

2分前

Thank you for your response, Theodore_Kilgore. We're glad to see that your email is working like normal again.

 

If this happens again, we suggest that you try these troubleshooting options from our Login and Email Solutions guide:

  • Clear your browser's cache and cookies - the most common fix

  • Update your browser - many features are only compatible with the latest browser and we recommend updating it

  • Test signing in to your webmail using another browser

  • Disable browser tools or add-ons - this varies by device and browser

  • Disable your firewall - this varies by device and browser

Thank you for visiting the AT&T Community Forums. If you need help in the future, we'll be here.

 

Aminah, AT&T Community Specialist

tonydi

ACE - Guru

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6K Messages

2分前

What email client am I using? I open Firefox, connect to currently.att.yahoo.net and then log in by clicking the mail icon and then logging in. Hence, no particular email client program.

Forgive ATTHelp.....clearly reading comprehension is not a prerequisite for the job.

What you are seeing is just the tip of the iceberg of bizarre problems plaguing Yahoo Mail right now.  

Clients need one of two things before they're allowed to cross the Bridge of Death, err, log into Yahoo/ATT mail.  Either a client capable of OAuth2 or a Secure Mail Key.  It looks like it's possible to set up Alpine with OAuth2 but if not, try generating a key and use that instead of your "normal" password.  The normal password will still be required for browser access to the mail online.

New Member

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6 Messages

2分前

Thanks for the comments about alpine. Two solutions are suggested. First, yes, alpine says it supports Oauth2, these days. However, the instructions about how to set it up seem to me to be sketchy and inadequate. AT&T has a help page on which they list the mail clients which support Oauth2. The list is out of date. Alpine did not support this protocol at the time that the help page was written, but the help page has not been revised after a new version of alpine came out. One can find detailed online instructions about  how to set up alpine using  Oauth2 if connecting to Gmail, but not to Yahoo or AT&T mail.

As to the alternative of setting up alpine with a 16-character Secure mail key  generated by AT&T, I set that up quite some time ago. Until recently, it was working (although for months there were usability issues relating to dropped connections, causing it to be a real (Edited per community guidelines) to deal with mail because the connection was dying in the middle of composing a mail, requiring one to reconnect several times in order to continue to compose one single piece of mail, that kind of thing. And then quite often, after actually finishing the message and trying to send it, the inbox was still open but the connection to the outgoing mail server had been dropped and one had to kill the connection and reconnect in order to send the message which one had just composed (having been extremely careful to save the draft before killing the alpine process, of course). At one point, AT&T sent me a new DSL modem for my home service, thinking it might solve this problem. It did not materially help the situation. It also did not have much effect as far as other internet connectivity was concerned. Basic connectivity seemed to work pretty well both before and after the modem replacement. At this point I can not say how well the modem is or is not is working because I am away from home for an extended period and thus am not currently using the DSL modem which is in my house in Alabama.

Then the most recent email problem was that. while  I can still connect to my account using the 16-digit Secure Mail key, the ability to send an outgoing mail has been completely lost. It was when that came to pass,  that I spent a long session talking to a help desk rep, who took me through a long routine of basic checks (all of which, he determined, I had done correctly but perhaps understandably he would not take the word of someone just because the  someone told him so). And then, finally, told me he did not know what more to do to fix that problem, and said I had to use webmail. And then, when we determined that the webmail interface was at least functioning, said that I should now be happy that it works and his duty had been completed.

Sorry about the long response, and it was not my intent to come up with a flame. But the remark that there are many problems with the AT&T/Yahoo mail service does indeed seem borne out by my experiences over several months and  hits a raw nerve.  I have indeed had all of the experiences which I have described here.

(edited)

tonydi

ACE - Guru

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6K Messages

2分前

That list is wrong about many things, even really commonly used software, so it's no surprise that they missed updates to Alpine.  In fact, many of the links to "knowledgebase" articles on att.com are horribly dated and yet ATT just ignores those even when it's been pointed out how wrong they are.  Like quite a few suggest making sure one's version of Adobe Flash is up to date.  🙄

OAuth2 setup is the same regardless of which email service is in play so I would feel comfortable using the Gmail instructions.

I think the other issues (disconnects, etc) are yet more issues that Yahoo is having these days as evidenced by many others reporting the same things you are and not the result of any equipment or setting on your end.

New Member

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6 Messages

2分前

I answered this and lost what I had posted because of difficulties with logging in to this list. I certainly agree that there are many problems here, and it appears to me that most of them are attributable to aging or overloaded equipment and/or programming on the part of Yahoo. AT&T is also afflicted because, first, it has outsourced its mail to Yahoo which seems to be proving itself unreliable, and, second, failing to keep up to date the information on its own web page about setup.

As to the issue of setting up alpine using Oauth2: The instructions for Gmail are not quite  congruent.  They say to set up a Google project as step one, if you do not have a Google project. It is unclear to me (and probably to everyone else, too, because I really am not inexperienced and really did read TFM) that what is the precise equivalent to setting up a Google project when trying to set up alpine access to AT&T/Yahoo mail using alpine.   

As to the connectivity issues, yes, your statements accord entirely with my experiences. I had many dropped connections, which even were a several-times-a-day or even a several-times-per-mail-session occurrence. And I was following procedures. Not, to be sure, using OAuth2, but using the other approved procedure of setting up and using a Secure Mail key. Then, as I said in a previous post, it was not only that I had to re-start my mail sessions because of dropped connections, but additionally that it became impossible to access the outgoing mail sender while logged in, so that I could receive mail through alpine and read it by logging in (and still can), but it became impossible to send any mail at all when thus logged in.

So my final impression is that probably you are right on target. All of these problems would seem to me to be part of "yet more issues that Yahoo is having these days." And then there are similar weirdnesses and otherwise unaccountable phenomena which seem to occur when using web-based mail hosted by the same company. It was those issues which got me to post here. The reasons why I do not like web-based mail in general are why I was using alpine and would wish to continue using it. I was forced to use Yahoo's webmail instead of alpine because alpine quit working, apparently for no particular reason connected to alpine. Like some other folks, I do not enjoy being forced.

Probably we should close off this topic now because we seem to have agreed about the root cause of the problems, and it seems clear to me that neither one of us can actually do anything about the underlying issues. Thus, so long and thanks for all the fish.

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