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bchatm's profile

Contributor

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39 Messages

Monday, April 17th, 2023 8:43 PM

Retaining email address after closing AT&T Internet and U-verse accounts

My wife and I have been looking into relocating to a senior community.  The senior community provides non-AT&T internet and cable TV.

We have used [email scrubbed] email addresses since 2007 and would like to retain the addresses if we decided to move.

I contacted AT&T Customer Service and was told I would be allowed to keep the [email scrubbed] addresses for 21 days after we discontinued AT&T internet/TV.  Before hanging up the Customer Service Rep checked again and returned to the phone and informed me “we could retain the [email scrubbed]” addresses indefinitely but AT&T could not offer email support beyond the 21-day period.

Indefinitely sound good to me but the Customer Service Rep could not point me to a specific area or link on AT&T website that confirmed that information. 

Can anyone confirm this information or point me to a specific area on AT&T website that provides a clear answer?

I want to keep the [email scrubbed] addresses.  I do not want a free [email scrubbed] or [email scrubbed].

Accepted Solution

Official Solution

Community Support

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232.8K Messages

1 year ago

We'll be sad to see you go, @bchatm

 

Luckily, you will be able to retain access to your email account, as long as your account is closed in good standing without any unpaid bills. You'll want to keep the following in mind:

  • Security Questions - when you cancel your services, you no longer have the ability to reset your email at att.com. It is highly recommended you set up security questions before you cancel - it makes it easier to reset passwords if you forget it!
  • Merged Email Addresses - If your Yahoo email is tied to your att.net email, you do have the option to unmerge it. The att.net email is deleted when you unmerge the account. You must process the request within 30 days of cancellation.
  • Tie your email to your mobile account - this will help with password resets in the future

Let us know if this helps! 

 

Raiden, AT&T Community Specialist 

Contributor

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39 Messages

1 year ago

Thank you for your post BUT I am not gone yet (lol).  Would I have access to subaccounts as well?   Thank you for the response.  Often you get a better response from this forum than you do from the 1-800 # (Customer Service).  Again, would I have access to subaccounts as well?

Community Support

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232.8K Messages

1 year ago

Yes you should still retain access to your subaccounts, though your recovery options will be limited. The only reason they would be disabled/deleted is if the main account was. 

 

Raiden, AT&T Community Specialist 

Contributor

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39 Messages

1 year ago

Final thought.  Every time I call AT&T about this I get a different answer.  One says, you have access for 30 days, another says, you have access for 21 days, another says 90 days and another said exactly what your post indicated.  Thanks again for the information.  I guess I will see.

Community Support

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232.8K Messages

1 year ago

You're welcome! Your should retain access to your email. For more information, you can check out the article provided in my previous post. 

 

If you have any other questions, please let us know. Thank you for contacting AT&T Community Forums! 

 

Raiden, AT&T Community Specialist 

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