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Need to update email settings?
Popgoestheemail's profile

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1 Message

Tue, Jul 19, 2022 1:46 PM


I have had my bellsouth email address for decades.  However, when I purchased a new cellphone, my bellsouth account did not transfer over.  I was instructed to change my password, which I did, then I did not have access to my bellsouth emails on my desktop.  I tried unsuccessfully to change my desktop password, talked with numerous people at AT&T Tech Support, but still could not gain access to my bellsouth emails on my desktop.  I contacted a computer person who changed the POP settings to IMAP settings, and then I started receiving emails that I had never received before.  This IMAP setting has a Bulk folder where all the June emails as well as the emails that should have been sent to my Inbox. I access my emails through Outlook 2013. Is there someone who can tell me how to use the POP instead of IMAP so that I can receive my emails on my desktop?  I do not want to change my email to att because I am a member of various organizations and as stated before, this email address is well-known.  I also have a business account that is hosted by AT&T. I have no problems in getting assistance with Tech Support at Web Hosting. Thank you for your assistance in this request.

Accepted Solution

Official Solution


Community Support


199.9K Messages


Let's make sure you can access your email again, @Popgoestheemail


First if you haven't already, you'll need to set up a secure mail key since Outlook 2013 isn't compatible with our open authentication security feature. 

  1. Go to Profile and choose Sign-in info.
  2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
  3. Scroll to Secure mail key and select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

Next we recommend following our guide on setting up your email through Microsoft Outlook 2013.


Please let us know if this helps!


Raiden, AT&T Community Specialist 


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