Need to update email settings?
Loyaluser21's profile

New Member


1 Message

Wednesday, December 14th, 2022 5:46 PM

New email is not receiving any mail

An old att email that I grabbed the name of but never used, is not receiving email now that I have begun to use it. I have gone through all the settings suggestions-spam, JavaScripts, sign in sign out, etc. but checking firewalls and virus protectors is beyond me. 

 I can send from the email. Any suggestions?


Community Support


210.9K Messages

4 months ago

We can help you with receiving emails, Loyaluser21.


Try troubleshooting your inbox:

  • Check the rules in webmail to make sure nothing is set up to forward
  • If you're using a 3rd party mailbox like Outlook, disable it to make sure that the mailbox is not causing this
  • Check spam - sometimes email gets routed there in error

If you're not getting mail from specific senders, we recommend that you contact us about our email block list. Our security measures can sometimes misread and block legitimate messages.


Let us know if you need further assistance.


Aminah, AT&T Community Specialist

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