New Member
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1 Message
New email account
I created a new email account but when I try to access it I get an error message stating the user id and password don't match. I'm trying to follow the directions on how to retrieve the account or change the password. The verification code to make changes is being sent to my new email which I can't access.
ATTHelp
Community Support
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210.8K Messages
3 months ago
Let's take a closer look to check for any reset options available to you at this time, @rf3141.
We appreciate the troubleshooting steps that you have already tried.
In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.
We are looking forward to working with you to get this resolved.
Latoya, AT&T Community Specialist
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