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brena1325's profile

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Monday, December 18th, 2023 9:57 PM

my device not working

I have had a Samsung cell phone for 3 months and it was defective, I didn't get any results, I went to an At&t store and I didn't get any results, I complained online 3 times, 3 days ago today and I received no results, I sent a message and I speak Portuguese, there is no service To understand me without doubts and stressful all of this, I need an answer. My cell phone hasn't fallen or spilled any liquid and the screen is completely black and doesn't work. I would like information via email. because on the phone I don't understand without my language. I await your response, thank you for that.

Community Support


231.2K Messages

4 months ago

Hello @brena1325, we hope you are doing well.

Thank you for reaching out to us, we're eager to help you.

To fix your device you can try the following troubleshooting steps:

  • Check your sim card and make sure the iccid number is in the correct range.
  • Check for updates to software and install them if available.
  • Turn your phone off and back on.
  • Try calling the number again.
  • Make sure you have wireless service and a signal.
  • Turn off call forwarding.
  • Clear the app cache and reboot your device.
  • Uninstall and reinstall the app if necessary.

You can also get in touch with Samsung support to get better assistance. 

Learn more about the device help AT&T website

Hope this helps! Please feel free to reach out to us if you have any further questions. 

Appreciate you reaching out to AT&T Community Forums.
Rachel V, AT&T Community Specialist.

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