New Member
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4 Messages
Mobile Yahoo mail - Android App - CAN'T Login
My Yahoo mobile is not allowing me to log into my att.net account. I get through the login, password, then AT&T askes me which account, then I receive error message saying their are problems, try again later. I have done this on two mobile devices and neither is working. I have used Yahoo Mail! for years prior to this problem Monday night. I tried resetting password. I am able to login to att.net directly over internet, but not through mobile app.
ATTHelp
Community Support
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211K Messages
2 months ago
We're here to assist with your email login, @amalvarez!
We have a few things to try to resolve this:
Doing theses steps can clear any settings that may be causing the error to occur.
If you need assistance clearing the cache and cookies of the app on your device, please let us know which Android you are using so we can provide those steps!
It's also possible that you may need to create a seucre mail key for your email. This is a 16-character passcode that will be generated and take place of your current email password for when signing into email apps such as Yahoo Mail.
CalebP, AT&T Community Specialist
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amalvarez
New Member
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4 Messages
2 months ago
I have uninstalled and reinstalled Yahoo Mail app various times, i can't get past AT&T signin. After I am asked to select which account, AT&T or DirecTV, i grt error msg that something went wrong, try again.
I created secure ID, but don't know where to apply it.
I have Anroid v12 on Samsung device
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ATTHelp
Community Support
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211K Messages
2 months ago
Thanks for letting us know, @amalvarez!
Our next suggestion is to clear the cache and cookies in your mobile app. Here are the steps you can take to do so:
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amalvarez
New Member
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4 Messages
2 months ago
That did not work. Please set-up private communication. I need constant access to my mail theough phone. Thank you.
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ATTHelp
Community Support
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211K Messages
2 months ago
We appreciate that update, @amalvarez!
We've got one more thing to try. Please use Currently to log into your email. This will help us to rule out our email service as the cause of your login issue.
Let us know how it goes. If you're unable to log in there, we'll have to dig a little deeper into potential resolution options.
Lacey, AT&T Community Specialist
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amalvarez
New Member
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4 Messages
2 months ago
Same result, no access. Please set up private communication
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ATTHelp
Community Support
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211K Messages
2 months ago
Thanks for reaching back out to us @amalvarez.
In order to take a closer look into what is happening with your email account, we'll need to meet you in a Direct Message. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
We look forward to hearing from you.
Robert, AT&T Community Specialist
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