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7 Messages

Monday, May 25th, 2020 7:52 PM

Lost access to sbcglobal.net email -- redirects to att.net account

I have two email addresses -- an att.net account which I never use and an sbcglobal.net account which is my primary account. Two days ago when accessing sbcglobal email through mail.yahoo.com it asked me to log in again (as it does from time to time -- no big deal) but this time it redirected me to the att.net inbox. I can see both accounts at the top in the pulldown menu with my name on it but when I try to select the sbcglobal.net account it pops me into the att.net inbox which is basically empty. I've had this account for 10+ years with no problem. I can still access my email on my phone (for now) but no longer can access through any browser on my desktop or laptop. I cleared all cache and also tried logging in from incognito mode. Still does the same thing!

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New Member

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7 Messages

3 years ago

So I just got off the phone with ATT and it took a while but they actually solved this problem. Apparently they changed the way you log in. KEY POINT HERE -- clear out all cache and cookies realted to ATT. Or if you want to try as an experiment, open a new browser window in incognito mode so ATT won't see all of your cookies from previous sessions. THEN -- go to att.net and your browser and it will redirect you to currently.att.com -- then you will see the "SIGN IN" button on the upper right. When I click on that, it takes me to the AT&T sign-in window where I *NORMALLY* would enter my AT&T global user ID. But don't do that -- instead enter your normal sbcglobal.net email address in the USER ID and then enter the sbcglobal.net password in the password box. That popped me back into the sbcglobal inbox. Problem solved! But if you have any cookies or cache in your browser from previous sessions this may not work. As I said, try the incognito mode first and see if that fixes your problem.

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