Need to update email settings?
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HalMemphis
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New Member

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25 Messages

Wed, Jun 8, 2022 7:50 PM

Limit on Archive folder

Hello.  Has anyone seen the limit on the number of items in their Archive folder recently reduced to 10,000?

Thank you.

ATTHelp

Community Support

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195.2K Messages

2 m前

We'd be happy to look into the email archive limit for you, HalMemphis.

 

So that we can take a closer look at this, can you send us a screenshot of the message? We want to make sure that you're getting accurate information and provide with you with an alternative to archiving your emails, if necessary.

 

We'll be awaiting your response.

 

Aminah, AT&T Community Specialist

HalMemphis

New Member

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25 Messages

2 m前

There is no message.  The Archive folder stops at 10,000 messages, even though it used to hold many more than that until a few days ago.  Something changed.  Thank you.

ATTHelp

Community Support

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195.2K Messages

2 m前

Thanks for responding, HalMemphis.

 

We'll submit your inquiry to get more information on why a limit has been placed on the archive feature. You can check in with us at a later time for an update.

 

If you need help with anything else in the meantime, let us know. Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

tonydi

ACE - Guru

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6K Messages

2 m前

@HalMemphis   Take a look at THIS forum post from earlier today.

HalMemphis

New Member

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25 Messages

2 m前

Thank you Tonydi for sending this post.  Hopefully this situation can be looked into as thousands of messages can not be accessed, and this came with no advance notice.  Very frustrating.

tonydi

ACE - Guru

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6K Messages

2 m前

Hard to tell with Yahoo, since they have so many issues that just spring up out of nowhere and then suddenly disappear sometime later.  So this may well be one of those "accidents", but I can see valid technical arguments for why they might do this on purpose. 

Of course that doesn't mean these changes are good for customer satisfaction but then again Yahoo has made other significant changes that were very anti-customer and don't appear to have lost any sleep over it.  😁

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