Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Need to update email settings?
D

New Member

 • 

1 Message

Wednesday, April 29th, 2020 4:25 AM

Closed

keep att email address if you switch providers

If I switched internet provider, can I still keep my att email address?

ATTHelp

Community Support

 • 

207.7K Messages

3 years ago

We'd love to help answer your questions about keeping your email, @dmal.

We hate to hear you want to leave? Are you having concerns with your internet service? Please let us know, so we can assist you here.

To answer your question, Yes you can keep your email account.  The email becomes a free email.

Note that your account must be good standing and with free email, you won't be able to create sub-accounts.

We suggest that you view this article to get tips on how to keep your email address even if you cancel your AT&T account.

Let us know if you need anything else!



Yetty, AT&T Community Specialist

New Member

 • 

2 Messages

6 months ago

I am probably going to cancel my U-verse TV and internet because the cost has risen very high. I’d like to retain my att.net email account that I have had for over 15 years.  I hate to leave but cost prohibitive. Can I do this?

ATTHelp

Community Support

 • 

207.7K Messages

6 months ago

Hi, JR_Gahanna. You can certainly keep your AT&T email address if you cancel your service.

 

If you cancel, you'll still have access to your email, as long as your account is in good standing. If there's a balance owed on the account, or if your equipment isn't returned, you will lose access to the email until it's resolved.

 

For more information and helpful tips, please read our article that answers the question "If I cancel my AT&T account will I lose my email address?"

 

We'd love to be able to keep you as part of the AT&T family! If you'd like for us to see if we can lower the cost of your service, we'd be happy to do so.

 

Just let us know, and we'll send you a DM to get started. We hope to hear back from you!

 

Aminah, AT&T Community Specialist

New Member

 • 

2 Messages

6 months ago

Hello Aminah,

I would like to see if I can continue at a lower rate.  I am retired and on a fixed income and with everything going up, I have to find a way to reduce my expenses.  Can you send the DM to me?

Thank you. 

ATTHelp

Community Support

 • 

207.7K Messages

6 months ago

We're here to see what we can do regarding your bill, @JR_Gahanna!


Keep an eye out for a notification at the top right-hand corner of the forums, next to the bell icon, for our Direct Message.

 

Looking forward to talking with you!

Donovan, AT&T Community Specialist

New Member

 • 

1 Message

5 months ago

I have been a uverse user for 19 years and each year I have to fight to keep my service reasonable.  last year, this has been a lot harder to accomplish but I was accommodated by some great customer service personnel who care about loyal customers.   My bill went up 40% in the last few months and the CS people I talked to said there was nothing they could do but give me a 1 time credit, hoping ATT would offer some promotions in the coming months.  This month when I tried to get a credit, I was told the system would not allow it and I would need to just live with the new rates.  Unfortunately this is not possible as we have 2 kids in college and many bills.  I explained I will be cancelling and got the cold shoulder.  Now looking at the "other company" for internet and TV for less than where I was before I went down this road.   Hopefully there is a CS out there that can make this happen because I would hate to loose all I have recorded.   Got to do what I got to do.

New Member

 • 

3 Messages

3 months ago

I can no longer access my ATT / Yahoo mail because I refuse to participate in ATT's two factor authentication with only ONE OPTION.

I need to access my account one or two more times so I can let my contacts know I have a new Email address. How do we do this?

tonydi

ACE - Guru

 • 

9.6K Messages

3 months ago

@Soon2BeFormerATeeAndTeeCustomer   The first thing you can do is not resurrect an old thread that really has nothing to do with your problem.  Please start your own new post and provide as much info as possible.

Closing this post.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.