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erobatino's profile

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1 Message

Wednesday, December 21st, 2022 1:57 AM

I was just advised to "Set Up Password Recovery Options" in an e-mail from AT&T Online Services. Now having trouble signing on.

I can no longer sign onto my ID from Yahoo e-mail after resetting my password.  Same problem with the Windows 11 Mail app.  I never had any trouble before I followed this advice from AT&T Online Services; my new password doesn't seem to be recognized on signon.  I'm told to "Fix Account" but the password isn't accepted.  How do I fix this problem?

Thank you,


Community Support


232.4K Messages

1 year ago

Hi there, erobatino! We understand the importance of being able to access your email, and we want to help check on any login options that may be available for you. 


So that we can dig a little deeper into any password reset options you may have, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!


Lacey, AT&T Community Specialist 

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