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Firebird2002's profile

2 Messages

Saturday, December 30th, 2023 8:06 PM

How to Delete Email Sub-Account

I know there are many of these posts, and I have read through them. The problem is, when I follow the steps, I do not see the same choices that are in the instructions, or I do not land on the same page they talk about when I click the links.

Here is my problem with email:

There is an email that is used for my main account, which is not set up to send or receive. It exists solely for account management. 

I have a sub-account that I have been using since @bellsouth days. We'll just call it 'myaccount@bellsouth' for this discussion.

That sub-account has recently been bombarded with tons of spam. Here is the twist: Half or more of the spam is addressed to myaccount@att.net.

Where did this address come from, and how do I get rid of it?

On my sub-accounts page, [email scrubbed] is not listed; only the bellsouth one.

Thanks in advance.

Community Support

 • 

231.2K Messages

4 months ago

Hi @Firebird2002,

Thank you for reaching out to us.

We understand your concern with regard to deleting your email subaccount. We'd be happy to help!

To take a closer look and to investigate this further, we'd need to move this conversation to a Direct Message.


To get started, please look out for a chat notification next to the bell icon in the upper right corner of the page.

We look forward to your response and the opportunity to help you!


Thank you,


David
AT&T Community Forum Specialist

2 Messages

3 months ago

Thank you for responding. I was finally able to talk to tech support, and they determined that this @att email was not even in your system. They didn't really know what to do about it. For now, I'm just filtering it into a spam folder.

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