AT&T Community Forums

How to create a Secure Mail Key for subaccounts?

I have several subaccounts that I have used for years. I recently bought a new computer and am trying to get email working with Microsoft Outlook. I was able to create a secure Mail Key for the primary account and that email is sending and receiving fine. However, I cannot find anywhere in my profile or any other place where it will allow me to set a Secure Mail Key for the subaccounts. This will be required in order for me to get this working with Outlook. Has anyone had any luck with this? I can see my email subaccounts, but there is no option to set the key. Also, the subaccounts do not appear under the "manage secure mail keys" section, so there is no opportunity to select a subaccount and set it there. Any help would be greatly appreciated!

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ATTHelp

Community Support

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215.5K Messages

3 years ago

Good Morning @shiggins_help,

We know how frustrating it can be when you are trying to set up the secure key for your email app and we can help.

The article on att.com says there should be a drop-down at the top of your profile to choose the email you want to make the secure mail key for.

Otherwise, we would suggest signing in to att.com with the subaccount and go to the profile to set up the secure mail key.

Let us know.

Thank you,

RoyN, AT&T Community Specialist

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S

shiggins_help

New Member

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6 Messages

Hi and thank you. The article posted did not help, but after posting this I was lucky enough to find someone with ATT support who knew exactly what I needed to do. I now have all of them set and all is working well. Thanks.

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3 years ago

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davesharpmo

New Member

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2 Messages

11 months ago

What is the answer though?! I have the same problem... Thanks!

(edited)

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ATTHelp

Community Support

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215.5K Messages

11 months ago

We're here to assist with your secure mail key, @davesharpmo!

Be sure to follow the steps we have on creating a secure mail key thoroughly:

Go to Profile and choose Sign-in info.
Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.)
Scroll to Secure mail key and select Manage secure mail key.
Choose the email address that you’d like to use, if you have more than one.
Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
Choose Create secure mail key.
Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
- For security purposes, the secure mail key only displays until you select OK.
- If you lose or forget the secure mail key, you can create new secure mail keys.
Select OK.
Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

If you need additional help, please create a new thread with your concerns. This post is subject to being closed as any moment due to it's age.

Don't hesitate to reach backout if you have any other questinos or concerns.Thank you for choosing the AT&T Community Forums!

CalebP, AT&T Community Specialist

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davesharpmo

New Member

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2 Messages

11 months ago

Thanks much for the response, Caleb. I had found that page of instructions. The problem is with Step 2:

> 2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.)

There is no such menu on the main account Profile page.

I just called AT&T support and they helped me solve the problem! :-)

The key is to *log into the subaccount at att.com* and go to the Profile page on the subaccount that you want to set up with Outlook. Scroll down to the bottom to the block that is titled "Email Account". It will show the subaccount email address on the right. There will be a link under that that says "Manage secure mail key". That's where it is! From there the rest of the instructions worked as stated.

Do NOT log into the subaccount at *att.net* (which is what I had tried earlier). Do NOT log into the main account at either *att.net* nor *att.com*. That was the key.

Hope this helps others. My phone call took 1 hour and 16 minutes to get it resolved.

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ATTHelp

Community Support

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215.5K Messages

11 months ago

We're glad to hear you got it resolved, davesharpmo!

Please don't hesitate to reach back out in the future if you need further assistance. Thank you for contacting the AT&T Community Forums!

Jennifer, AT&T Community Specialist

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tonydi

ACE - Guru

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9.9K Messages

11 months ago

Moving this whole thread to the Email forum.

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shiggins_help

How to create a Secure Mail Key for subaccounts?

ATTHelp

shiggins_help

davesharpmo

ATTHelp

davesharpmo

ATTHelp

tonydi

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