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LeslieV64's profile

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Saturday, August 27th, 2022 6:54 AM

How do I reverse a merged account with respect to two emails, one was the primary and the other was a subaccount?

I cannot access my subaccount emails after merging my primary email with my husband's in an attempt to access is subaccount to change the password I set up for him. Now both of us have to use the same password and he only has the one account. I have four including his but cannot access the other three. Also when I attempt to create a new email account for my husband the account will not save the new account information whether I do it from my email sign in or his email sign in. The primary account information is my name, his email, but I have disabled his email and need to create a new one for him that isn't merged with my primary email account.


Community Support


207.9K Messages

5 months ago

Glad to assist you with unmerging your email accounts, LeslieV64.


We'll be sending you a Direct Message with more information. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.


Aminah, AT&T Community Specialist

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