Need to update email settings?
jimolson1952's profile

Tutor

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15 Messages

Sunday, April 23rd, 2023 8:30 PM

Have IMAP Server Settings Changed for SBCGlobal?

I use several Windows computers in a given day. On each I access sbcglobal.net e-mail via the most recent revision of Outlook client--which is to say I don't use webmail.  All of these Windows computers are in various locations (home, office, church, etc.) where internet connectivity is assured.

Starting last week all of my instances of Outlook report that they can no longer fetch or send sbcglobal.net e-mail.  This situation has persisted for a week.  My iPhone also reported that it cannot fetch my mail.  However, I also have these Outlook clients configured to simultaneously fetch IMAP mail from other (work-related) servers.  These non-ATT e-mail accounts work fine in Outlook.  The problem is specific to my SBCGlobal mail.

This is typical of what Outlook client reports when a send/receive fails:

"Outlook cannot synchronize subscribed folders for [email scrubbed].  Error: Cannot connect to the server.  If you continue to receive this message..."

Have IMAP settings for sbcglobal.net changed?

In an effort to fix all this, I manually changed my e-mail password using a web version of AT&T's e-mail, reconfigured all of the server/authentication settings on all of these Outlook-equipped computers. All Outlook instances still decline to send or fetch e-mail.  

However, I can read my SBCGlobal e-mail on ATT's webmail utility.

What's up with this crash of my IMAP e-mail?  All of the instances of Outlook successfully used the new passkey form of ATT's passwords before things locked up last week.

FWIW, after I changed my password using webmail, and thereafter refreshed my iOS e-mail utility for the revised password, I can now get my sbcglobal e-mail on my iPhone, but only on my iPhone or using ATT's webmail in a browser like Firefox.

Accepted Solution

Official Solution

Community Support

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229.8K Messages

10 months ago

Hi there, jimolson1952. We understand that your Outlook is not fetching your email. We can help with that. 

What we do recommend is that you delete or change the secure mail key in your email profile utility. Please follow these steps: 

  1. Go to your myAT&T ProfileSign in, if asked.
  2. Scroll to My linked accounts, select the email account that needs a secure mail key.
  3. Scroll to Secure mail key, select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key. Enter a nickname for the secure mail key to make it easy to recognize.
  6. Choose Create secure mail key.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can always create new secure mail keys.Select Copy secure mail key to clipboard. Make a note of your secure mail key  for further updates.
  7. Select OK.
  8. Go to your preferred email app or client, replace the existing password with your secure mail key. For an IMAP account, delete the existing secure mail key and replace it for both the IMAP and SMTP servers. 

You did ask about reading your email on the AT&T Webmail.

 

Try these things and let us know. 

 

Matthew, AT&T Community Specialist

Tutor

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15 Messages

10 months ago

Matthew, thanks for the response to my query about SBCGlobal login credentials with Outlook.  Can I ask some related questions? 

After a subscriber creates a 15 character secure mail key for his SBCGlobal mail account (presumably for use with e-mail clients such as Outlook) is further use of traditional "insecure" passwords such as my dog's name precluded?

It appears that creation of a secure key doesn't void out the old mydog123! insecure key entirely because I can still log into my AT&T webmail using the old insecure key.

Are all common e-mail clients (iOS Mail, MailBird, etc.) compatible with the new secure key?

If behind-the-curtain events occur that force AT&T to lock up my e-mail account, does creating a new insecure password compel the creation of a new secure password, too?

Thanks.

Tutor

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15 Messages

10 months ago

Matthew, I just reset my secure password and my Outlook e-mail for SBCGlobal resumed functionality.

AT&T needs to post more instructional stuff on secure keys, answering some of the questions I posed above.

I am an AT&T cell phone subscriber.  Shouldn't I have received a text from AT&T saying that my e-mail credentials had been zero'ed out? If not, why not?

Community Support

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229.8K Messages

10 months ago

Hello, jimolson1952.

 

Your email password can be used on Currently or Yahoo! Mail. The secure mail key is to be used on apps and clients such as Outlook, Apple Mail, etc.

 

If you have any other questions, let us know.

 

Aminah, AT&T Community Specialist

New Member

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4 Messages

10 months ago

I am having a similar problem.  I have an SBCGlobal email address.  I need to create a secure Mail Key for my Microsoft Office 2019 Outlook application.  When I click on the myAt&t profile link shown above I am redirected to my personal DirectTV account.  DirectTV can not create a Secure Mail key for me.  I have not been able to get this problem resolved after talking with help on DirectTV and AT&T.  How can I create a Secure Mail Key in this situation?  FYI, I am able to create a Secure Mail Key for my wife's Outlook client application.  She also has an SBCGlobal email address and has no problems with the new Secure Mail Key I created for her a few days ago.  She does not have a log in to DirectTV.

(edited)

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