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Error Message when looking at my email on my computer
I get an error saying that "We couldn't load this message. Retry" when I am in my Latitude 3550 Dell computer. I don't get that message on my phone. My yahoo emails come through my phone through outlook and I can read them and I can forward the email and attachment from my phone to another email address that isn't yahoo and I can see the email fine and all the other attachments on the same computer. Hope this makes sense. It is almost something in setting for yahoo mail isn't right for me to see them on this computer since I can look at them on the phone. Any thoughts?
ATTHelp
Community Support
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215.3K Messages
5 months ago
Hey MGQuiroz8357. We understand how important your email service is, and would be happy to help with the error message you keep receiving.
To get stared, we'd recommend clearing your cache and cookies from your dell computer and also try using a different browser. There could be saved data that is interfering with you being able to view your email.
Also, have you tried using an email client on your computer and do you receive the error message? Since you're able to view the email on your phone while using Outlook, we just want to confirm if you can view your email using Outlook on your computer.
Let us know if this helps.
Robert, AT&T Community Specialist
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