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Associated's profile

3 Messages

Thursday, January 4th, 2024 2:17 AM

Emails deleted from inbox after 3 weeks automatically from Yahoo through At&t.

Yahoo through At&t is automatically sending inbox to trash on its own. Now I can only go back a couple weeks in my inbox, the rest has been deleted. I need assistance with server settings on At&t's side. How can I do this? Thank you

Accepted Solution

Official Solution

ACE - Expert

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35K Messages

3 months ago

Here's a working version of that link:

https://www.att.com/support/article/email-support/KM1064210

(AT&T uses a link-rewriter for reasons that I do not fully comprehend.  What I comprehend even less is that they have not upgraded the link-rewriter server to use TLS).

The mail servers themselves don't seem to have any purging based on dates, so it would appear to be a feature of your e-mail client, either automatically purging things before a certain date, or simply not showing them to you.

Community Support

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231.2K Messages

3 months ago

Hello @Associated,

We understand the gravity of your concern, let's work on a fix and get the help you need.

 

 

Some email clients delete old emails over time. You may want to try changing your client settings to make sure they're not being deleted. You'll find instructions where it says Change your email client settings

 

 

We hope this information is helpful, and thanks for reaching out to forums!
Leon, AT&T Community Forum Specialist

 

3 Messages

3 months ago

Hi Leon,

The link is not working. 

Thank you

Community Support

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231.2K Messages

3 months ago

Hi @Associated, thank you for writing back to us. We got you, and we're happy to help you.

We recommend that you try the above link using a different browser. Sometimes login issues can be browser-specific.

Let us know how it goes. Thank you for contacting the AT&T Community Forums.

 

JasmineS, AT&T Community Forum Specialist

3 Messages

3 months ago

Hi,

I followed the link but the only option to change the email client Yahoo settings is to delete the filters, which has already been done, that was not the issue. I tried contacting Yahoo customer service but they make you pay for this service and told me to contact At&t.

Community Support

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231.2K Messages

3 months ago

Hello @Associated!

 

Thank you writing back to us. We hear you, and we're happy to help you.

 

If you wish to Restore missing emails to your account.  Please go through this article, which provides instruction with detailed information on how to recover your missing emails.

 

As you mentioned that you've already made changes to the settings, we recommend that you check if emails are still going to the trash. 

 

Let us know how its goes.

 

Thank you

JennieW,

AT&T Community Forum Specialist

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