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Need to update email settings?
C

New Member

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8 Messages

Thu, May 7, 2020 9:42 PM

Email Setup for Sbcglobal.net on iphone

I used the AT&T online direstions step by step and it didn't work by using the yahoo mail setup. Once I entered the email address and the password it kept sending me back to the Yahoo sign in page of the MyAT&T page over and over and over again and failed to setup the email on the apple mail app. I have also googled instructions to do it by clicking other and setting up the servers, IMAP, POP3 etc and none of that works. Is AT&T just a crap email service and I should change wifi, tv, phone and other services?

ATTHelp

Community Support

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204K Messages

3 years ago

Hello, @calbart1,

 

Thanks for reaching out. We'd love to help set up email on your iPhone. Have you set up OAuth or a secure mail key for your email app? What type of iPhone do you have? Please let us know.

 

James, AT&T Community Specialist

New Member

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8 Messages

@ATTHelp James, The phone is a new SE and I don't have a key. It is so frustrating going through all the different ones I find on line. Funny thing is my Son-in-Law is an Apple Support person and he couldn;t do it. I even looked at my wides Iphone and it didn't have anythng I could use server wise. It only listed an outgoing server, Yahoo! SMTP Server, that was it. Would be so greatful if you have the magic.

Dave

ATTHelp

Community Support

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204K Messages

Hi @calbart1,

 

Thank you for clarifying. We'll start from the top.

 

Are you able to go into your Mail settings, and add a new mail account? You go to Passwords & Accounts through settings, and click on Add Account. From there, you should be able to set up things by clicking on Other, and entering your email information for the SBCGlobal address.

 

We want to make sure you aren't having any issues with getting to the correct area in the settings. If this is giving you trouble, let us know. 

 

Collin, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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8 Messages

Colin

I have been in and out of accounts, added, deleted numerous times, have use imap.mail.sbcglobal.net, imap.mail.yahoo.sbcglobal.net, and other variations I found on lineincluding different ports etc., and none of them work. I tried setting it up through the yahoo link and every time I log in and enter the password it sends me to myatt page to enter the password again and again and again until it locks the account.

ATTHelp

Community Support

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204K Messages

Hi @calbart1

 

Let's try adding the email account following these directions. Go to Settings > Mail > Accounts > Add Accounts > Other > Add Mail Account. Type the name and description. In the email and PW fields, put that in. Tap the POP at the top of the screen. Update the incoming mail server as inbound.att.net. Type your email/PW again then press Next. Update the outgoing mail server as outbound.att.net. Type your email/PW again then press Save.

 

That should work; if not, please let us know and we can go from there.

 

Darais, AT&T Community Specialist

 

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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8 Messages

Should all the IMAP and SMTP boxes be empty?

New Member

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3 Messages

1 year ago

My iPad will not access anything regarding sbcglobal.net email accounts. I see message "rate limited" and it shows it is trying to access api.login.yahoo.com. I get this message when trying to "Re-Enter" password on an email account that previously was working. I deleted two sbcglobal.net email accounts and get rate limited when attempting to add them back, attempting to follow the recommendations previously given on this community.  Please help

ATTHelp

Community Support

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204K Messages

1 year ago

Hey @derunge, we'd be happy to help you access your email using an iPad. 

Please attempt to reset the email password using myAT&T. 

  • Log into the myAT&T app, and select "My plans and features".
  • Press the plus button and select "Manage my network and email".
  • Select "Change Email Password". 

You may also need to set up a Open Authentication since you are using and iPad device. 

  • This will encrypt your username and password to protect your info further. 
  • Used for iPad devices running iOS 9.0 or above.

Let us know if this helps or if you need any further assistance.  

Qudus, AT&T Community Specialist. 

New Member

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3 Messages

1 year ago

Not sure how this would be related. I can still access my sbcglobal.net emails on my iPhone. I can also get my sbcglobal.net email on my laptop computer using Outlook. This is an issue with my iPad and with  at the moment. I am getting this message before I now get this "rate limited." This happens now before I ever get to the point of accessing a specific sbcglobal.net email account. All my gmail emails work fine. I installed yahoo mail in response to one recommendation.  I open the yahoo mail. It asks me to "sign in with Yahoo" It moves to Yahoo mail wants to use yahoo.com. When I click "Continue," I get "rate limited" and it appears to be trying to access api.login.yahoo.com. Note issues accessing my sbcglobal email accounts also are happening on my wife's iPad, and on the standard mail app on Windows 10 on my iPAD

ATTHelp

Community Support

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204K Messages

1 year ago

We may need you to set up a secure mail key.

  • Make sure you're not using webmail to access your email on the iPad. 
  • Set up the email using your mail client via settings on the iPad. 
  • If you are entering the password manually, this method should not result in error message. 

Feel free to reach out if you have any further questions. 

 

Qudus, AT&T Community Specialist. 

New Member

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3 Messages

1 year ago

I think I have found the problem. I attempted recommendations on the Apple Forum, and also was seeking answers on AT&T's forum. Both assumed it was something with the other. It appears to be neither. I tripped into a message from my VPN. I am not sure I have fully resolved it, but I added the domain to the VPN, and it let me finish setting up one of my accounts in Yahoo Mail app on the iPad. I will need to add the remainder of the email accounts and look further into my VPN to see why.  Thanks 

ATTHelp

Community Support

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204K Messages

1 year ago

@derunge

 

We're glad that you figured it out!

 

If you run into any other issues, feel free to come back for assistance.

 

Thank you for contacting the AT&T Community Forums team.

 

Aminah, AT&T Community Specialist

New Member

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4 Messages

1 year ago

Hi helper. 

I'm trying to setup my sbcglobal.net account on my Mail App on my iphoneX, IOS 14.8.  Set up new account after deleting prior sbcglobal account (it used to work, but hasn't for quite some time... just trying again because it's a pain to use the browser).

Set the new account up under Mail > Add Accounts > Other. I just changed my password today and successfully logged in via browser. Also set up a new secure mail key today.

Verification of the new account failed with message "No password provided for Sbcglobal. Please go to Mail Account Settings and enter a password." This was on the IMAP tab.  I checked the IMAP settings and they had INCOMING with host "imap.mail.att.net" so I changed it to "imap.att.net" as previously mentioned in this thread. I also changed the OUTGOING with host 'smtp.mail.att.net' to 'smtp.att.net'. I re-entered my new PW under both INCOMING and OUTGOING.

Then I clicked on the POP tab to check those settings. I made the same changes to INCOMING and OUTGOING sections and reentered password in each section.  Clicked Save.

It again failed to verify with message, "Cannot connect Using SSL. Do you want to try setting up the account without SSL?" I clicked YES.It again failed to verify with message, "The POP server "imap.att.net" is not responding. Check your network connection and that your entered the correct information in the "Incoming Mail Server" field. I clicked OK. Had to cancel out of the set up.
What am I doing wrong? Do I need to be using the Secure Mail Key somewhere like in the password?? Please help. 

New Member

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4 Messages

1 year ago

I recognized the mistake I made on the IMAP versus POP setup in my above post... so here is what I ended up doing:

IMAP

  Incoming:  imap.mail.att.net

  Outgoing: stmp.mail.att.net

POP

  Incoming: inbound.att.net

  Outgoing: outbound.att.net

In the password field(s) I used my secure mail key instead of my password.

After ‘Verifying’, it failed to verify with message, "Cannot connect Using SSL. Do you want to try setting up the account without SSL?" I clicked YES.

 

After ‘Verifying’, this worked; I can use the Mail App again on my phone!

 

New Member

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1 Message

1 year ago

I'm having the same issue.... where/how do i get the "secure mail key'?

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