Need to update email settings?
appliancegirl's profile

New Member

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2 Messages

Thursday, November 17th, 2022 8:22 PM

email problems with msn.com from sbcglobal.net address

the email from my sbcglobal.net account doesnt talk with an msn.com 

account.

not getting anything I send.

ATTHelp

Community Support

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207.4K Messages

2 months ago

Hi there, @appliancegirl. We understand that you are trying to send another email address an email from your sbcglobal.net email address and it is not being recieved. Let's look at this together.

 

A few of questions for you.

  • Are you getting any bounce back error messages? The reason why we need to know that is bounce backs from an email address is on the other email address end.
  • Is a copy of your email in the sent folder on your end and did it send correctly? The reason why we need to know that is if there are errors in sending the email, then we can correct them.
  • When was the last time that you were able to get an email from the email address that you are sending to? The reason why we need to know that is, if you are not getting emails from that msn.com email address, then we need to see why.

The reason why we are asking these questions is to better support you and your email experience.

 

Please update us.

 

Matthew, AT&T Community Specialist

New Member

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2 Messages

2 months ago

No bounce back. All my sent emails are in the sent folder. I can get an email from the msn.com address. He does not see my reply. Or any new message created from me @sbcglobal.net

ATTHelp

Community Support

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207.4K Messages

2 months ago

Thanks for sharing that information with us @appliancegirl.

 

In order for us to further help with your email account, we'll need to meet you in a DM and gather some information to take a closer look for you. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 
We look forward to hearing from you. 
 
Robert, AT&T Community Specialist
tonydi

ACE - Guru

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9.5K Messages

2 months ago

@appliancegirl   Be aware that while ATTHelp Robert thinks you are in a private conversation, everyone can see where he asked you to post your email address.  So be certain not to post any personal info unless you're sure it's private.

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