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CJ_Kildeer
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New Member

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10 Messages

Tuesday, August 16th, 2022 10:54 PM

Email password resets (or account recovery) for non-customer

I'm trying to recover two old email accounts with .snet domains.  I used to be an ATT customer, but when phone operations in Connecticut transferred to Frontier I was forced to leave ATT.  I can no longer access these two email accounts, but I believe they still exist.  Frontier says they can't help me, and ATT won't help me because I'm no longer a customer.  I'm willing to pay ATT to get these accounts recovered, but I can't figure out how it could be done.

Any help you could provide would be appreciated.

ATTHelp

Community Support

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207.3K Messages

6 months ago

Hi @CJ_Kildeer, we'd be glad to help you recover your old email accounts.

 

So that we can determine what your next step should be, please provide the following information:

  • You have tried to log in to the email accounts by resetting the passwords using the forgot password option? If not, please do so, and let us know how it went. You can find the steps on our website.
  • Was your AT&T account in good standing when you switched to Frontier? You will still have access to your email as long as your account is in good standing. If there is a balance owed on the AT&T internet account, you will lose access to the email until it is resolved.

We'll be awaiting your response!

 

Aminah, AT&T Community Specialist

CJ_Kildeer

New Member

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10 Messages

6 months ago

Hi Aminah,


I have tried several times to reset the passwords.  I am always directed to call an 800 number, from which I am given a web link, which directs me to online chat. When I describe my issue I am told I have to call the 800 number, so I am going around in circles.

As far as I know my ATT account is fully paid off. I have never received followup billing.

I hope you can help

ATTHelp

Community Support

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207.3K Messages

6 months ago

Thanks for the information you have provided with your response. We can help you get back into your email, @CJ_Kildeer.

 

You will need to log into Currently, in order to access your email. This is the main website that you should be using to log in.

 

We recommend that you try a password reset to resolve the lock on your account.

 

You can reset your password easily by following these simple steps:

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Once you're back in your account, we recommend updating your security questions so that you can get back into your account easily going forward.

 

Let us know if you have any other questions or concerns.

 

Olajide, AT&T Community Specialist 

CJ_Kildeer

New Member

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10 Messages

6 months ago

a) I cannot get to the Currently website.  It gives me a 404 error (page not found) when trying to access it.  b) I have tried the att.com/myatt site several times.  It keeps referring me to the 800 number, which as I have mentioned before, keeps sending me in circles.

Please help me restore the accounts.

ATTHelp

Community Support

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207.3K Messages

6 months ago

We'll be sending you a Direct Message with more information on how you can regain access to these email accounts, CJ_Kildeer.

 

Look for the chat icon next to the bell icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

CJ_Kildeer

New Member

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10 Messages

6 months ago

The revised currently.com site also leads me right back to the 800 number - password cannot be reset from there.

CJ_Kildeer

New Member

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10 Messages

6 months ago

I called the Digital Assistance Center as you suggested, and was told that there is no security information setup on the email accounts, so they cannot provide any assistance.  These accounts were set up with security information provided, so I am concerned this information having gotten lost caused me to lose access to these accounts.  How did this information get lost and is there any way I can get access to these accounts again?

CJ_Kildeer

New Member

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10 Messages

5 months ago

Still have not received a response to this.  I would like to know how the security information on my email accounts got lost, and how I can get my email accounts back.

I haven't checked into this site for several days, so I missed the chat responses.  I would appreciate it if you could open that up again.

(edited)

ATTHelp

Community Support

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207.3K Messages

5 months ago

Hello again, CJ_Kildeer.

 

We'll send you a new Direct Message to let you know how to proceed.

 

Aminah, AT&T Community Specialist

CJ_Kildeer

New Member

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10 Messages

5 months ago

I have been told by the Digital Assistance Center that the security information on my email accounts is missing and that nothing further can be done.  I find it hard to believe that in a company the size of AT&T that there is no one who could address this issue.  If the security information is missing through no fault of mine, don't you think that it would be the right thing to do to work with me to get the security information restored and my accounts operational again? I am willing to meet with anyone via Zoom (or in person if they're local) to verify my ID and complete any other security information you may need.  Please let's get this done.

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