Need to update email settings?
jv1226's profile
jv1226
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Contributor

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12 Messages

Monday, November 21st, 2022 7:03 PM

Email not working on my Cellphone

I have 2 email accounts with ATT.com.  They both work on my desktop computer but when I try use them on my cellphone one will not work.

ATTHelp

Community Support

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207.3K Messages

2 months ago

We can help with your email on your mobile device, jv1226.

 

Let us know what happens when you try to access your email. You can also use our Login and Email Solutions guide to troubleshoot. Use the section titled 3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird).

 

We'll be awaiting the additional details.

 

Aminah, AT&T Community Specialist

jv1226

Contributor

 • 

12 Messages

2 months ago

I have 2 email accounts with ATT.com.  I tried to setup my cellphone like my desktop and only 1 email works on my cellphone.  When I delete the one email address and reinstall it, it keeps asking me for my password then once I reset the password it works temporarily.  An hour later it does the same thing all over again.  I am using Outlook on my cellphone.  Hopefully we can resolve this issue soon.  Thanks again.

ATTHelp

Community Support

 • 

207.3K Messages

2 months ago

Thanks for letting us know, @jv1226!

 

It's likely that you'll need to create a secure mail key for your email. This is because every AT&T Mail address, including each subaccount, must have its own secure mail key if you want to use it with an email app that isn’t OAuth compatible

 

It’s easy to create a secure mail key from your mobile device, tablet, or computer. Have your User ID and password ready to sign in to myAT&T.

  1. Go to Profile and choose Sign-in info.
  2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
  3. Scroll to Secure mail key and select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

Let us know if this helps!

 

Lacey, AT&T Community Specialist 

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