Need to update email settings?
scostakis's profile

New Member

 • 

8 Messages

Wed, Jun 29, 2022 6:25 PM

email driving us crazy

First we're getting inundated with ads. They're on the top of the email page they're on the side of the email page, they're inside of every single email opened. It's crazy. How do we stop all the ads?

Then something happened a short time ago, where I automatically get logged out of my email but it still stays on the page, so when I try to open an email, or even delete one, I can't. If I check the box to keep myself signed in it'll stay signed in for a while, and then when I try to sign back in it says my password is incorrect. This is nuts to have to deal with this almost daily. I cannot stand the email!!!

tonydi

ACE - Guru

 • 

6K Messages

1分前

Install an ad blocker extension for your web browser.  I recommend uBlock Origin.  There may still be some ads that don't get blocked automatically but you can RIGHT click on them and you'll get a menu with "Block element" at the bottom.  Clicking that tells uBlock that you don't want to see that piece any more.

New Member

 • 

8 Messages

1分前

Sorry but I pay ATT for my internet service. Why should I have to do this??? I appreciate the info, but it just seems like this shouldn't be an issue when email is a part of the service I'm supposed to be getting when I pay them every month. 

Constructive

Employee

 • 

28.5K Messages

1分前

are you getting your emails? if yes your getting what you pay for. all email providers include ads to the side top or bottom to generate revenue, just ignore them and dont click them even gmail has ads.

tonydi

ACE - Guru

 • 

6K Messages

1分前

AT&T gives you a "free" email account (or did you not notice it's a Yahoo account?).  Free stuff on the Internet is paid for by ads.  Maybe you've seen ads somewhere else online? 

New Member

 • 

8 Messages

1分前

Sorry but my email address is ATT.net and was given to me only because I started paying for their internet service as part and parcel of that so-called service. Additionally, I don't believe I have a choice to use anything other than Yahoo email, do I?

tonydi

ACE - Guru

 • 

6K Messages

1分前

It's a Yahoo email, processed entirely on Yahoo servers and under the control of Yahoo "engineers".  Same as bellsouth.net, sbcglobal.net, even prodigy.net.  If you don't believe that look at the URL in your browser when you're sitting in your Inbox.  See anything related to att.net or .com in the URL?

Do you pay for whatever sort of TV service you have?  Happen to notice any ads?  Do you pay for a newspaper or magazine subscription?  No ads there? 

I'm not sure what you're asking in your question. 

ATTHelp

Community Support

 • 

194.8K Messages

1分前

Let's see what we can do to keep your email from logging you out, and manage the amount of ads you're getting, scostakis.

 

To fix the logout issue, try troubleshooting using our Login and Email Solutions article. The WebMail and Features Troubleshooting section is a good place to start.

  • Clear the cache and cookies - the most common fix

  • Update your browser - many features are only compatible with the latest browser and we recommend updating it

  • Test signing in to your webmail using another browser

  • Disable browser tools or add-ons - varies by device and browser

  • Disable your firewall - varies by device and browser

When it comes to ads, you can try tonydi's suggestion of installing an ad blocker on your browser, or you can manage the options for personalized ads by following these steps:

  1. Go to the Ad Interest Manager.
  2. If you are currently able to see ads based on your interests, the Interest-Based Ads box will say Currently On. To change this, select the Opt out button.
  3. If you currently don't see ads personalized to you, the Interest-Based Ads box will display Currently Off. To change this, select the Opt in button. You can then choose the categories that match your interests.

Let us know if this helps, or if you need further assistance.

 

Aminah, AT&T Community Specialist

New Member

 • 

8 Messages

21日前

No it did not help. I've tried everything suggested, and everything I can find online, and there has been no change. In addition to this, the system continually requires both my husband and myself, to reset our passwords to get in to our email. I just had to do this about an hour ago, for absolutely no reason whatsoever. Nothing has changed, at all. I cleared the cache in my browser. I restarted my laptop. I can get into the email on my phone, so I know for sure nothing was changed or hacked by anyone and the password is valid, because I wasn't forced to change or update it on my phone, only at mail.yahoo.com. Can someone please help me understand why this is happening?

tonydi

ACE - Guru

 • 

6K Messages

21日前

You're having to reset the password (if you're changing it, don't, just keep using the same one) because on your laptop you are using a browser to log in. 

The "bad actors" that AT&T has said are triggering the lockout only affect browser-based logins because phones and tablets and computers using email apps don't go through the same login requirements that would see the locked account as you do when you're on a browser. 

If you didn't use an app on your phone, if you just used the phone's web browser and went to currently.com or mail.yahoo.com, you'd see the same notice as you see on the laptop.

You could stop the laptop from having to deal with the issue by installing an email client like Thunderbird and using that to do email on that machine.  Then it would just keep trucking on like your phone does.

New Member

 • 

8 Messages

20日前

So there's absolutely nothing that can be done about this? I'm not able to add an additional email client to this laptop. I have no clue what you mean by "bad actors" that are forcing this to happen. All I know is that Yahoo email forces me to "reset" my password for no reason whatsoever, and if that's not required by ATT, then ATT should be the ones that have to fix it with Yahoo or Currently or whomever or whatever handles our emails, but they don't because they obviously don't care about their customers. This has been going on for years now, and it should've been corrected. Like I said before, unfortunately ATT is the unfortunately the only game in town, so we're all stuck in the mud with them. I wish I could get another company to come here, because I truly can't stand this any longer.

tonydi

ACE - Guru

 • 

6K Messages

20日前

Other than what I outlined, there's absolutely nothing we, as customers, can do except to keep playing the password game or moving to some other email provider.  It's all up to Yahoo/AT&T to fix.

"Bad actors" is a way to say hackers without scaring people.  They are using tools to try and log into your account.  After 6 failed attempts, which can take only fraction of a second, the account gets locked and you have to do the password thing.

You're not "stuck" with AT&T, at least not as far as email is concerned.  There's no reason anyone with AT&T Internet has to use a Yahoo/AT&T email account, zero.  There are many other email services out there that don't have incompetent people running them and you're perfectly free to switch to one of them.  That's been my advice long before all these problems came up with Yahoo/AT&T email. 

New Member

 • 

8 Messages

20日前

@tonydi  You really haven't helped me, other than to get me angrier than I already am. Please stop commenting on this thread.

tonydi

ACE - Guru

 • 

6K Messages

20日前

You kept asking questions and wanted explanations.  I did that because that's how it works here.  I can't help it if you don't like the truth but that's the situation we're dealing with at the moment.  You didn't like the answers you got from the others either.

Would you prefer that I close this thread so nobody happens along to make you even more angry?

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.