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Hildie4's profile

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1 Message

Monday, September 19th, 2022 11:34 PM

Deleting current ATT account in Apple Mail???

When ATT says to DELETE current email account, to use OAuth, Will I lose everything in that account, ie saved emails?

Community Support


225.4K Messages

1 year ago

We're here to assist with your email inquiry, @Hildie4!


To continue using your email, we recommend you set up a secure mail key to continue using your email with no issues. This is a 16-character code that will take place of your current password for Apple Mail.


These are the steps to create one:

  1. Go to Profile and choose Sign-in info.
  2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
  3. Scroll to Secure mail key and select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.


Let us know if this helps!


CalebP, AT&T Community Speciaist 

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