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almond132581's profile

New Member

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4 Messages

Fri, Jul 8, 2022 7:24 PM

Decouple ATT email account from OLD ATT internet account

-I have an ATT email account.

- I have an ATT Email Account;

- For which I purchased ATT Yahoo Email Plus;

- ATT Yahoo Email Plus can only eliminate advertisements from ATT Email Accounts - Spam and Domain spam addresses entered will only work for Yahoo email Accounts. NOT ATT Email Accounts;

- According to ATT Yahoo Email Plus, they cannot assist with ATT Email Accounts until ATT "unmerges" my ATT Email Account from my old ATT INTERNET ACCOUNT.

New Member

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4 Messages

3分前

Update: after 4 hours on the phone with ATT tech support for email, Uverse, and Digital, they could not figure out how to decouple my ATT email from my old ATT Internet account.

Can anyone shed some insight into how to stop spam emails? I’m up to 100/day and this is maddening!🤪

Open to any suggestions.

ATTHelp

Community Support

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199.9K Messages

3分前

We can help you learn how to report and filter spam emails, almond132581.

 

We suggest that you create filters to send particular emails to spam, a folder, or your inbox.

 

Here are the steps from our guide on Reporting and filtering email spam:

  1. Select the gear Gear icon and then More Settings.
  2. Choose Filters.
  3. Select Add to create a filter.
  4. Enter the conditions for your filter and then select Save.

We also suggest that you read through our guide on how to Protect yourself from email spam. You'll learn some of the reasons you get spam and how to avoid it.

 

When it comes to unlinking your email address from your old Internet account, that is not something we're able to do. When an account is closed, the email address remains active and will still be linked to that account.

 

We hope that clears things up for you. If you need help with anything else, let us know.

 

Thanks for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

tonydi

ACE - Guru

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7.3K Messages

3分前

@almond132581   "Unmerging" your email account will not change a thing.  You need to have a @yahoo.com account for some of their features to work and when you unlink the account it still stays the exact same address (att.net, bellsouth.net, sbglobal.net, etc).

That being said, the features you are paying for now that DO apply to your account have ZERO effect on spam.  "Ad free" emails doesn't mean they stop the spam you're currently getting, it means Yahoo won't insert ads into your Inbox like this....

It also means you won't have ads running down the side of the screen.
I suggest you cancel Yahoo Mail Plus unless there's some other feature you need.  If/when Yahoo finally trips over the issue of why their spam filter isn't working then they will "magically" stop.  For how long, nobody knows, since it's been going off and on and off an on for months now.

New Member

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4 Messages

3分前

Thank you. You are absolutely correct.

Might you suggest a method to prevent spam in ATT Mail settings once getting rid of Yahoo Plus?

tonydi

ACE - Guru

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7.3K Messages

3分前

I wish I could provide you with a solution but I'm afraid that the type of spam that is currently getting into your Inbox can only be stopped by the server-side spam tools at Yahoo, so they're the only ones who can fix the issue. 

Until they turn that back on again, all you can do is to keep hitting Delete. 😟

New Member

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4 Messages

3分前

Thank you.

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