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jlrn97's profile

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1 Message

Friday, November 11th, 2022 7:54 PM

Combined emails

How can you unlink combined emails to make one primary again and the other secondary. They are currently linked to the same password and that doesn't work.

Accepted Solution

Official Solution

Community Support

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231.2K Messages

1 year ago

We can help with that, @jlrn97!

 

We suggest you download any account info you’d like to keep prior to removing the account.

 

To unlink your email accounts, follow the steps below: 

  1. Go to your myAT&T Profile. Sign in if asked.
  2. Scroll to Account Settings and select Linked accounts.
  3. Choose Remove this account for the account you want to unlink. If you try to remove a canceled account with a balance due, we’ll ask you to make a payment.
  4. Select one of these, if asked:
    • A secondary user to replace you as the primary user
    • No one
  5. Choose a new primary account, if asked.
  6. Follow the directions to remove the account from your ID.

Learn more about how to unlink an individual account when you manage multiple accounts with one ID.

 

Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

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