Need to update email settings?
BigMac70's profile

New Member

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6 Messages

Mon, Jun 20, 2022 1:15 AM

Can't receive email on bellsouth.net

I can sent bellsouth.net email but can't receive anything. 

New Member

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6 Messages

2 m前

Does anyone actually read these posts?

ATTHelp

Community Support

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195.1K Messages

2 m前

We'd be glad to help you start receiving Bellsouth emails again, BigMac70.

 

So that we can look into this for you, please let us know what message the senders are getting when they try to email you. Also, we have some troubleshooting options you can try to get the emails to come through.

  • Sign out of your email account, and then sign back in.
  • Check your spam folder for missing messages.
  • Review your settings. Select the gear icon, then check:
    • Blocked addresses: Make sure you aren’t blocking addresses you want to get email from.
    • Filters: Check that emails are going to the correct folder.

We look forward to hearing back from you!

 

Aminah, AT&T Community Specialist

New Member

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6 Messages

2 m前

Senders receive no messages. As far as they know, their email was delivered & I ignored it.

Already tried your solutions. Found them in other automated responces. None worked.

ATTHelp

Community Support

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195.1K Messages

2 m前

Thank you for letting us know about this, BigMac70.

 

Please let us know if you are able to login to our Currently website, and if you are able to see your e-mails there. If you are getting any type of error when logging in, be sure to let us know what you are seeing.

 

Currently is directly supported by AT&T, so we always suggest using it, at the very least so that we can narrow down any issues outside of our network.

 

We hope to hear back from you!

 

Donovan, AT&T Community Specialist

New Member

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6 Messages

2 m前

No new emails on Currently, The emails I sent to myself didn't go thru either ... but they are in the sent folder.

ATTHelp

Community Support

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195.1K Messages

2 m前

Thanks for clarifying, .

 

What type of device and browser are you using to access your email? You may need to set up OAuth, or Open Authentication, or create a Secure Mail Key.

 

OAuth is used to access AT&T email, and encrypts your username and password to protect your info from hackers and fraudsters. 

 

Here are the devices & operating system (OS) Apps and programs that use OAuth:

  1. iPhones & iPads running iOS 9.0 and above 
    Apple Mail
    Outlook Mobile
    Yahoo Mail app
  2. Android devices running Lollipop/5.0 or above 
    Gmail 
    Outlook Mobile 
    Yahoo Mail app
  3. Mac computer running OS 10.11/El Capitan or above
    Apple Mail
  4. PC running Windows 10
    Windows Mail

If your email program or app doesn't use OAuth technology, then you can use the Secure Mail Key to:

  • Access your AT&T Mail using your favorite email apps  
  • Synchronize other account info, such as your calendar and contacts, to your email app.

We also recommend using the most updated version of our supported browsers to ensure you're receiving your emails.

 

Please keep us updated!

 

Jennifer, AT&T Community Specialist

New Member

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6 Messages

2 m前

My desktop, cell phone & Kindle have all used bellsouth.net for years without any issues ... until last week. Now I can send but I can't receive any emails. 

Why would I suddenly need OAuth? Are you sure that will fix the issue?

ATTHelp

Community Support

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195.1K Messages

2 m前

Thank you for letting us know, BigMac70.

 

Due to what specifically is occurring for you, we'd like to invite you to a Direct Message to see where your e-mails are turning up.

 

As for OAuth, we recommend using it for any third party e-mail clients you use, as it will ensure everything on the network stays synced. It may have worked fine before, but using OAuth ensures it stays fine in the future.

 

Keep an eye out for a notification at the top right-hand corner of the forums, next to the bell icon, for our Direct Message.

 

Donovan, AT&T Community Specialist

New Member

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6 Messages

2 m前

Don't know what you did but I'm suddenly receiving email on my bellsouth.net account. Thanks, Donovan!

tonydi

ACE - Guru

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6K Messages

2 m前

Not sure how ATTHelp Donovan could do anything to fix this since he has no idea who you are or your email address. 

But just like with more other Yahoo/AT&T email issues, they mysteriously pop up when someone at Yahoo trips over a power cord and then sometime down the road mysteriously disappear when another "engineer" discovers the cord problem.  😁

Since you weren't the only one with this issue with bellsouth accounts, it'll be interesting to see how many others start working again today.

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