Can't receive email at att.net account, but can send

We're here to help figure out why you're unable to receive emails, @Mark_CSupport!

We'd like to start by ensuring that your email was set up correctly and that you're using the right email server settings. We recommend using the POP3 setting, as that is the preferred option for syncing your email across any platforms/devices you may use to log into your email account.

In addition to that, we've got a couple of questions:

• If you access your email via Currently, are you able to receive your emails? Since Currently is supported by AT&T, using it to access your email can help to eliminate a host of issues such as what you're experiencing now.
• Are you receiving any error/ bounceback messages? Knowing this can help us to determine the root cause of what's going on.

We look forward to hearing back from you so that we can take the proper next steps for your email.

Lacey, AT&T Community Specialist 

Thanks Lacey.  I logged on today, and it worked on my laptop.  Not sure what was going on last night.

Now, I'm trying to load my new email account onto my Samsung Galaxy phone.  I use Microsoft Outlook.  Can you provide the steps to help?  Appreciate your time.

Sure thing, @Mark_CSupport! We're happy to help. 

We've got a great article that discusses how to set up your email using Outlook. If you're using Outlook 2016, for example, these would be the steps you'd follow:

1. Open Outlook, select File, then Add Account.
2. Choose Manual setup or additional server types.
3. Select POP or IMAP.
4. Fill in your user details.
   • Enter your name as you want it to display to others.
   • Enter your full AT&T mail address.
5. Enter the server information.
   • Account Type - Select IMAP or POP3.
   • Incoming mail server - Enter imap.mail.att.net (IMAP) or inbound.att.net (POP3).
   • Outgoing mail server - Enter smtp.mail.att.net (IMAP) or outbound.att.net (POP3).
6. Fill out the logon information:
   • User Name - Enter your full email address.
   • Password - Enter or paste your secure mail key.
   • Check Remember password and Require logon using Secure Password Authentication.
7. Select More Settings.
8. Complete Outgoing Server info.
   • Check My outgoing server (SMTP) requires authentication.
   • Select Use same settings as my incoming mail server.
9. Complete Advanced info.
   • Incoming server - Enter 993 (IMAP) or 995 (POP3).
   • Use the following type of encrypted connection - Choose SSL.
   • Outgoing server - Enter 465 (IMAP and POP3).
   • Use the following type of encrypted connection - Choose SSL.
10. Select OK and then Next. Outlook will test your account info. If everything passes, select Finish.

If you're using a different version, you can use the drop-down menu in the article shared above to find more accurate steps. 

Since you're setting this up on your mobile device, you may need to set up OAuth, or Open Authentication. OAuth encrypts your username and password, and helps to keep your account safe. 

Let us know if there's anything else we can help you with.

Lacey, AT&T Community Specialist