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contc055's profile

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1 Message

Thu, Jun 9, 2022 12:37 AM

Can't access AT&T email

Hi there! I've been trying to link my User ID's for some time now but haven't been able to. I'm unable to access my email. Every time I try and login it says Accelerator not found. Help? 


Community Support


195.4K Messages


Hey there @contc055, we'd love to help with combining your IDs as well as what you are experiencing with your email account. To do so, we may need a bit more information.


Let's go over some steps for combining account IDs first. You'll want to start by logging in to your primary myAT&T account.

  1. Scroll to Account settings and select Linked accounts.
  2. Choose Link another account.
  3. Select the service you want to link and then choose Continue.
  4. Enter the AT&T phone number or account number and the billing ZIP Code of the account you want to add, and then select Continue.
  5. Follow the prompts to complete the process. We’ll give you helpful pointers along the way. When you complete the steps, we may send you a one-time verification code. Enter this code to finish linking the account.

We also suggest taking a look at our forum post discussing account IDs. It also covers some of the above steps, but please take note that at this time some account types, such as a PREPAID wireless account cannot be combined.


Regarding your email login, are you logging in using Currently? Or are we using an email client such as Outlook, or a mobile mail app? This will help us identify how we can assist. 


The most common solution for this error is clearing cache and cookies from your browser, as well as making sure it is up to date. Alternatively we can try using another browser altogether, to see if that resolves the error.


Please let us know if this helps!


Wesley, AT&T Community Specialist

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