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Need to update email settings?
Cookease's profile

New Member


1 Message

Thursday, February 2nd, 2023 4:04 PM

Cannot use add att email to iphone

Cannot add email to iphone after a total reset of phone. Tge email and pw are listed and working just fine on iPad…but that info do?

Community Support


231.5K Messages

1 year ago

We're here to assist with setting up your email on your iPhone, @Cookease!


When setting up your email in Apple Mail using your iPhone, we recommend creating a secure mail key as this can prevent you from adding your email to your iPhone. The secure mail key that is generated will take place of your password when setting up the email. You can use the aforementioned link to select Apple Mail to find the steps needed to add the email successfully.


Let us know if this helps!


CalebP, AT&T Community Specialist 

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