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miked307's profile

New Member

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3 Messages

Friday, December 30th, 2022 7:36 PM

Cannot add bellsouth.net e-mail account to MS Office 365/Outlook

Got new HP lap top computer - running Windows 11 Home.

Cannot set up ATT (bellsouth.net) e-mail account. No problem with g-mail account.

Followed ATT instructions for manual set up tried POP/IMAP settings with 16 digit secure mail key.  Gets as far as the inbound server login screen and does not finish.

Accepted Solution

Official Solution

tonydi

ACE - Guru

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9.9K Messages

5 months ago

Did you just create a Secure Mail Key or have you had one previous to this.  I ask because we're seeing more and more SMK's that don't work and need to be deleted and a new one created.

If you still get errors, use these alternate servers instead of the att.com servers.

IMAP

imap.mail.yahoo.com  (use Port 993 and SSL/TLS)

smtp.mail.yahoo.com  (use Port 465 and SSL/TLS)

POP3

pop.mail.yahoo.com  (use Port 995 and SSL/TLS)

smtp.mail.yahoo.com  (use Port 465 and SSL/TLS)

New Member

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3 Messages

5 months ago

Thank you tonydi.  Creating a new SMK did the trick.

FYI - the old SMK was only 1 month old which supports your observation.

Happy New Year

tonydi

ACE - Guru

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9.9K Messages

5 months ago

Glad that did the trick because I was out of ideas!  😁

Just curious, but have you ever gotten a notification about your SMK?

New Member

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3 Messages

5 months ago

Only notification I got was that I needed one when they first made the change.

Nothing since about renewing or expiring.

Also, nothing came up during set up about needing a "current" SMK ?

tonydi

ACE - Guru

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9.9K Messages

5 months ago

No, you shouldn't get those notifications but there's a thread here where people's SMK are getting changed by someone else and they get notified by AT&T each time it happens.  Just wanted to be sure you weren't part of that breach.

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