Need to update email settings?
randyollen's profile

Contributor

 • 

2 Messages

Friday, December 2nd, 2022 7:40 PM

ATT Yahoo Mail stopped working on IOS Outlook App

I've used Outlook on IOS for ATT/Yahoo email for years and it just started failing this week.   I've tried deleting the account in Outlook and starting over but it just says "Updating...".   

HELP!!!!

ATTHelp

Community Support

 • 

207.4K Messages

2 months ago

Hi there, randyollen. We understand that you are having a problem with your IOS Outlook app and your email. We can help you with that.

 

First, we would like for you to delete the app all together. Next, we would like for you to clear the app cache. Please follow these steps:

  1. Open the Settings app.
  2. Tap General and then select iPhone Storage.
  3. Find the third-party app you want to delete cache files for, and select it.
  4. Tap Offload App. This process will technically remove the app from your phone, keeping documents and data stored.

Next, reinstall the app again, and then recreate the account back into the app.

 

If you run into any problem or concerns, please reach back out and we can help.

 

Matthew, AT&T Community Specialist

 

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