Need to update email settings?
obxv579rafhtx's profile

New Member

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8 Messages

Wednesday, August 31st, 2022 5:26 PM

AT&T has locked me out of my email and they cannot find my account

AT&T has locked me out of my email and they cannot find my account

ATTHelp

Community Support

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207.1K Messages

5 months ago

Hi , we are here to help you access your email again!

 

What you can do to get back to your email:

  1. Clear cache and cookies
  2. Reset your password.

There is a chance you are locked out and a password reset is the only way back in. Please note, that you may need to wait 24 hours before attempting a password reset, depending on if your account was targeted.

 

There are a few things you can do to protect yourself below.

 

Secure your email account

 

Learn what you need to do to make your email safe like changing your email password, securing your computer, and more.

 

There is a chance you are locked out and a password reset is the only way back in. Please note, that you may need to wait 24 hours before attempting a password reset, depending on if your account was targeted.

 

Learn more about security questions to keep your security questions and answers for your user ID updated in case you forget your password.

 

Let us know if this helps or if you need additional help! Thank you for posting on the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist

New Member

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8 Messages

5 months ago

I cleared cache and cookies but to reset the password, they want to send the reset code to an email I do not have...so I cannot reset the password. 

New Member

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8 Messages

5 months ago

how do I change the email address to which ATT sends password resets? Can I change it to a text #?

ATTHelp

Community Support

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207.1K Messages

5 months ago

Hey @obxv579rafhtx, let's work on your email together.

 

In order to continue, we'll need to speak privately. Please meet us in a DM via the direct message inbox in the top right corner of the screen. We'll be messaging you there shortly.

 

Tyler, AT&T Community Specialist

New Member

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8 Messages

5 months ago

Do not see anything in the top right corner

New Member

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8 Messages

5 months ago

I am still trying to reset my password for my @sbcglobal.net email account but AT&T needs to send me the reset instructions to my recovery email address instead of an email account that is not mine...how do I get them to do that? AT&T customer service will not help me...

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