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TaylorFN's profile

2 Messages

Saturday, November 4th, 2023 11:06 AM

ATT email no longer working on Iphone

I use IPhone 13 and 17.1 version of IOS. 

recently had to change my ATT email password and now I can’t get it to work on IOS mail. Also tried downloading Outlook APP on my phone and it doesn’t  complete password verification either.

I know the password is good since I can access my ATT email over webmail through browser(yahoo mail).

ATT tech support claims it is an Apple issue but in IOS email, when setting up “yahoo” email account , the verification uses an ATT pop up to verify username and password. It never allows me to complete but gets “stuck” at this step

Any Solution?


Accepted Solution

Official Solution

Community Support


232.8K Messages

8 months ago

Hello @TaylorFN,

Thank you for contacting us! Let's work around and get the help you need!

We recommend that you create a secure mail key then when you try to log in to your iPhone on Yahoo then enter the secure mail key instead of the password.

 Here's how to create a secure mail key.

It’s easy to create a secure mail key from your mobile device, tablet, or computer. Have your User ID and password ready to sign in to My AT&T.

  1. Go to your My AT&T Profile. Sign in, if asked.
  2. Scroll to My linked accounts, select the email account that needs a secure mail key.
  3. Scroll to Secure mail key, select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key. Enter a nickname for the secure mail key to make it easy to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key for further updates.   
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can always create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app, replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers. Replace them with your secure mail key.

    Feel free to Resolve email issues here!

We hope this information is helpful and thanks for reaching out to AT&T Community Forums!

Leon, AT&T Community Forum Specialist

2 Messages

7 months ago

Thank you for your suggestion. Unfortunately, this did not work in the IOS mail settings and choosing “Yahoo” then adding the secure mail key I created.

is there a way to set up Bellsouth email account manually in IOS and what should all the settings be?

eg incoming /outhojng mail host name server 

Community Support


232.8K Messages

7 months ago

Hello @TaylorFN!


Thank you for reaching out to us! We understand that you're trying to add Bellsouth email account to iOS device. We hear you, and happy to assist you with this.


To set up the email account on your iOS device please follow the below steps:

  1. Go to Settings > Mail, then tap Accounts.
  2. Tap Add Account, then select Other.
  3. Tap Add Mail Account, then enter your name, Bellsouth email address, password, and a description for your account.
  4. Tap Next and wait for Mail to verify your account.
  5. Tap Save.

To find the POP3 and IMAP email settings for Bellsouth email account please visit our website about ⁠AT&T email server settings.


Let us know if this helps!

For further assistance, we are always here to help!


Thank you for contacting AT&T Community Forum.

Nate, AT&T Community Forum Specialist.



9 Messages

2 months ago

Thank you so much!! This actually worked for me! I was having the same problem after your data breach and I needed to change my email password et cetera then my email would no longer download onto my iPhone! 
AT&T, you need to do better and fix that issue for all of us!

I’m literally about ready to cancel my AT&T email, internet, all of it. I’m so over you.

I had to spend my entire day changing all my passwords and then I have to deal with figuring out how to get my email to download back onto my iPhone!

Not acceptable!


New Member


4 Messages

1 month ago

Mine is the same - talked to customer support and they haven’t been able to help.

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