For the mom who gives us everything - Mother's Day gifts that connects us.
Need to update email settings?

AT&T related help: Get AT&T email server settings



mcmick's profile

Contributor

 • 

9 Messages

Wednesday, January 24th, 2024 7:22 PM

Apple Mail on High Sierra 10.13.6

Having problems configuring Apple Mail account since updating my AT&T account PW

Accepted Solution

Official Solution

Community Support

 • 

231.4K Messages

3 months ago

Hey @mcmick,

We're sorry to hear that you’re having trouble with the email authentication.

We would suggest you to follow some troubleshooting steps to reset the password and configuring your Apple mail account

If you know your password follow this steps

For security reasons, we suggest you change your password regularly. You can do this on myAT&T.

  1. Go to your myAT&T Profile. Sign in, if asked.
  2. Scroll to Sign in info.
  3. Select Edit next to Password.
  4. Enter and save your password info.

     

    Please feel free to reach out to us, if you have any further questions/concerns.

    Thank you for contacting AT&T Community Forums.

     

    Zoey K, AT&T Community Specialist

     






Community Support

 • 

231.4K Messages

3 months ago

We're sorry to hear that you’re having trouble configuring your Apple Mail account after updating your AT&T account password. We're here to help you @mcmick.

 

Reset your Mail preferences. This will remove all your account settings and other customizations, so you will need to log in to all your accounts and set them up one by one all over again. 


If resetting your Mail preferences doesn’t work, you might want to try generating an App Password with Google and using that password to log in to your Gmail account in Mail. Here’s how to generate an App Password:

 

Go to your Google Account.
Select “Security”.
Under “Signing in to Google”, select “App passwords”. You may need to sign in again.
Follow the instructions to generate a new App Password.
Use the App Password to log in to your Gmail account in Mail.


The Mail app does work with iCloud mail.

 

Please feel free to reach out to us, if you have any further questions/concerns.

 

Thank you for contacting AT&T Community Forums.

Susan, AT&T Community Specialist

Contributor

 • 

9 Messages

3 months ago

Hi Susan,


The problem came about when I logged into AT&T to update my credit card info for paperless billing. For some reason, I needed to change my password.

My email is an sbcglobal.net address. When I log into the Apple mail account and submit my password, I am being asked 2 times to enter the PW. After the 2nd time, I receive a message that the authentication failed.

This is frustrating. Before I changed my PW, everything was humming along fine.

Thanks for any help.

Mitch

Contributor

 • 

9 Messages

3 months ago

Thanks for all help and suggestions. I got it to start importing into Apple Mail.

Community Support

 • 

231.4K Messages

3 months ago

Hey @mcmick,

Thank you for following the troubleshooting steps, feel free to reach us for future concerns.
Thank you for contacting AT&T Community Forums.

 
Adam L,
AT&T Community Specialist
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.