Need to update email settings?
Kostaki's profile

1 Message

Thursday, December 28th, 2023 10:24 PM

adding email to Outlook on another office computer

I am attempting to add an email address to another office computer and it will not accept my secret password

Community Support


231.2K Messages

4 months ago

We understand how important email is to you. Let's get this sorted out, @Kostaki!


To add email to Outlook, you may need a secure mail key. Here's how to get a secure mail key: 

  1. Go to Profile > Sign-in info.
  2. Select the email account that you want to get a secure mail key for.
  3. Scroll to Secure mail key and select Manage secure mail key.
  4. If you have more than one email address, select the one you want to use.
  5. Select Add secure mail key.
  6. Enter a nickname for the secure mail key to make it easier to recognize.
  7. Select Create secure mail key.
  8. Select Copy secure mail key to clipboard.
  9. Select OK.

Once you've obtained the secure mail key, you can add your account to Outlook by following these steps:

  1. File > Add Account.
  2. Type in full email address.
  3. Expand Advanced options.
  4. Select “Let me set up my account manually”.
  5. Select “Connect”.
  6. Select IMAP.
  7. Paste in Secure mail Key, select “Connect”.
  8. Done.

If you are still having problems, you should double-check that your Outlook is up to date with the most recent version.


We hope you find this information useful!


Thank you for contacting AT&T Community Forum!


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