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MJSchoon's profile

New Member

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3 Messages

Thu, May 26, 2022 12:36 AM

A Fake Account

How do I get a fake email account  removed?

ATTHelp

Community Support

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196K Messages

3 m前

We can help you with getting that fake email account removed, MJSchoon.

 

To get started, can please provide us with the answers to the following questions:

  • Are you speaking about an email account that you or someone in your household did not create? The reason why we are needing that is so we can support your properly.
  • Are you speaking about a incorrect or different reply-to address? The reason why we need that is so we can provide you the correct steps to take.
  • Is the email address that you are refering to a subaccount? You can learn how to manage subaccounts by using our awesome support article entitled: Create and Manage Subaccounts - Internet Customer Support (att.com). When you go to that article, go to the third option and expand that, and it will provide you the steps. 

If there is any more information or details that you can provide so we can find the correct information for you it will be most helpful. 

 

Looking forward to resolving your concern. 

 

Matthew, AT&T Community Specialist

 

New Member

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3 Messages

3 m前

I am  speaking about an email account that you or someone in my household did not create.

New Member

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3 Messages

3 m前

It Was found on the Dark Web with my name, my address, my phone number, a phone number that was not mine and an email address not mine with ALLTel.net

ATTHelp

Community Support

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196K Messages

3 m前

Thank you for coming back, MJSchoon. We do appreciate it.

 

That email address is outside of our control. You will need to contact the domain of ALLTel.net, and they should be able to help you with that email address deletion. 

 

We are sorry that we are unable to help you further, but please let us know if you are able to get your mail goal accomplished. 

 

Matthew, AT&T Community Specialist

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