Zip Code email tip
Today, 3-21-2023, I experienced great difficulty accessing my ATT/Yahoo/Currently Email. There was no problem earlier today. A call to ATT support ran into problems with their AI understanding what I wanted. Finally I got a real person. She helped reset my password and texted a 6 digit code as part of the process. The screen showed that I was signed in but would not allow me to access my emails. Instead, a Profile info page was displayed. I answered the 2 security questions but the "submit" button was grayed out. I couldn't get beyond the Profile page. After an hour of trying, Support and I parted company, They will get back to me sometime over the next week. If I had their number, I'd call them back; I found the solution and can now get into my emails. The issue was on the Profile page. It had just my basic info and the two security questions. Years ago, I had typed in my address's 9 digit Zip code. With today's update, the Profile page can only accept the shorter, 5 digit Zip code. Once I removed the final 4 digits, everything worked.