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donbeckym's profile

Tutor

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2 Messages

Wed, Jun 5, 2019 6:22 PM

Yahoo Mail (sbcglobal.net) Email Redirects to AT&T, but can't log in

We have two older email addresses with the extension @sbcglobal.net.  We got these when we had AT&T Cable, but kept them when we cancelled the Cable service and they kept working for years with no problem.  Just this week it has become an every-day battle to try to read our email.  Sometimes after several attempts, I can get in, others I cannot at all.  It keeps redirecting me to AT&T.net and tells me to log in there, but then I just get error messages.  What is going on?

 

None of your Forums seem to match, but AT&T seems to be at the root of the problem since I keep getting redirected there.

ATTHelp

Community Support

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200.1K Messages

3年前

Hello @donbeckym,

We understand you're having issues with email account. Don't worry we can help assist you with this issue.

Do you log in at https://soc.att.com/31aEldb when trying to login your email account that's were you should sign-in at.

Please try signing-in at https://soc.att.com/31aEldb in let us know if its successful so we can further assist this issue.

Charles, AT&T Community Specialist

Tutor

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5 Messages

3年前

This is not what the person was asking help with. I'm having the same problem. We have been logging in with our sbcglobal and att acounts through Yahoo login page for years. Now it is redirecting to the att mail login site. Please read the questions asked thoroughly before replying with an answer. Your answer was not correct after I checked it out.

Sincerely,

Charles Randall

 

_xyzzy_

Expert

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15K Messages

3年前

I think what ATTCares was trying to say, and if they ever checked their "shortened" links to see that they actually resolved to what they thing they are supposed to be, you should try accessing your att email through att's home/portal page, start.att.net.  Click the mail icon in the upper right.

 

If (when) that doesn't work you can post back here in the hopes ATCares can understand the problem.

 

None of your Forums seem to match, ...

You mean threads in these forums about this particular problem?  You couldn't find any?  Man Surprised  There's probably at least 50 of 'em by now! 

Contributor

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1 Message

3年前

Mine is doing this as well. Even with the Yahoo app on my iPhone. Please advise. What you stated above has nothing to do with Yahoo mail

Contributor

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1 Message

3年前

I'm having this same issue.  I Never owned an att or uverse email account.  I've been using sbcglobal.net login account for YEARS, now I'm being directed to log in at an Att site.  I tried to do that, thinking you made some changes to the login process, but, I'm not receiving emails from my sbcglobal.net address at this "new" att.net email address.  I can access my sbcglobal account on my mobile devices, but not on my computer.  PLEASE HELP ASAP as I am expecting very important emails to be delivered to my sbcglobal.net account.  What do I need to do to fix this???? 

 

Thanks in advance!

 

Tutor

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5 Messages

3年前

Dear At&t/Uverse/sbcglobal.net,

 You guys have had this issue before with the emails not working correctly. Do you not keep records of problems you have had in the past to correct them in the future if they happen again. I was lucky to have remembered that the issue was a battle between Yahoo and At&t. Is this the issue again? Or do you not want to say that has happened again? My att.net email accounts don't remember the passwords anymore. Every time I log in to my att mail I have to create a new password.

Please fix this problem and stop ignoring it.....

Sincerely,

Charles Randall

I do business online, this is a hindrance and could cost me sales.

Contributor

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1 Message

3年前

OMG! Me, too! For the last several days, I have not been able to access my sbcglobal.net account. It's consistently redirecting me to At&T! I haven't used that account in....well....forever.  FIX THIS! The above help from At&T does not help. Not at all.  

Tutor

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5 Messages

3年前

I was having the same issue with an sbcglobal.net account. I called AT&T several times before I finally was given the number for their Digital Assistance Dept. They told me that instead of signing in to yahoo.com we need to sign in at att.net. They reset my password and it worked once, but as soon as I signed out and signed in again the same issue happened - the sight was redirected to an AT&T login page. Upon further inspection of that page, it became evident that it was not an actual AT&T web page. I believe att.net and yahoo.com have both been hacked. The issue has been escalated further and hopefully AT&T will fix it now that they actually know it's happening. In the meantime, do not put any login information into that fake att login web site.

Tutor

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5 Messages

3年前

They haven't fixed it yet. It's still in the crapper........... You would think a company this big would care about their customers a little more..  NOT

Contributor

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2 Messages

3年前

I finally came here to see why I'm not able to get to my att front page "minor nuisance"" or sbcglobal.net E-mail.."Major Major problem""  I pay some of my bills online thru this email..and Im F...ed if I cant get to this mail page..So is there any progress to this major Problem??  ATT are you listening..Is there some kind of work around to this??

Contributor

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1 Message

3年前

You cut these sbcglobalnet email addresses loose some time ago and now you're dragging them back. We dont have AT&T accounts anymore so there is no reason to bring us into your awful service. Your online services are the worst in the business, across all platforms. Stop redirecting us to AT&T. Let us alone to stay with yahoo. Seriously.

_xyzzy_

Expert

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15K Messages

3年前

So long as you have a valid att email address, be it as a att customer or an ex-att customer) you should be logging in through att's home/portal page, start.att.net, not yahoo's, even if did work in the past.  Not being able to log into the webmail once you get to start.att.net is a related problem and all of this due to att and yahoo's attempt to unmerge the att accounts from yahoo.  At this point it looks like yahoo got half of it right, i.e., redirecting att email account users to att.  It's just the other half that's problematic.

 

Note, look here to see what domains are considered as belonging to att.

Contributor

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2 Messages

3年前

I have had this issue for some time now since sbcglobal has disappeared and become ... what exactly? I kept getting redirected from att.net to att.com which have entirely different sign in names and passwords. And it always does this switch up in the middle of trying to sign into att.net. You have absolutely no control over this process. You try to sign into att.net and are automatically transferred to att.com that does not apply to my family as we are not ATT phone service customers and do ot plan to be either. All we were using was the sbcglobal.net email service nothing else. No phone. No internet ISP. No cell phone service. Only the use of the email which was cut off without any warning so we no longer could receive nor send mail. We also have difficulty using the att.net website because we can no longer sign in. Our names and passwords have been saved with a password saving website for years so they have not changed. This is entirely on ATT that has really dropped the ball on this one leaving many long term customers hanging with no support and no answers.  Makes me angry but what can you do. Nothing.

New Member

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1 Message

email to my sbcglobal.net account are no longer going to my att.net inbox. How can I make that happen?

New Member

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2 Messages

2年前

I am having the same problem but when I try to log in with my att.net it says "Not found in the accelerator".  Same message appears when I try to log in with sbcglobal.net account.

New Member

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2 Messages

2年前

I try to log in at att.net or sbcglobal.net and the message I get is "Not found on the accelerator"

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