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wkmorrison's profile

New Member

 • 

3 Messages

Wed, Jul 6, 2022 2:20 PM

Yahoo Mail is logging me out about every hour whether I am actively working on it or not

About every hour I am getting logged out of Yahoo mail. I can be typing an email and when I try to send it says unable to - and then I find out that I was logged out.  This also happens if I am not using it for a while. This is happening on more than one computer including one in a different state.  This is NOT happening on my Yahoo App on my android phone. I have looked online and this appears to be an issue with many others. Can you PLEASE get this fixed. It is extremely annoying.

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

200.2K Messages

3分前

Hi wkmorrison, we know how important it is having your email stay connected.

 

Thank you for letting us know you've already tried logging in to currently.com. We also suggest the following email troubleshooting tips:

  • Clear Cache and Cookies - The most common fix
  • Update Your Browser - many features are only compatible with the latest browser and we recommend updating it
  • Test signing in to your webmail using another browser
  • Disable browser tools or add-ons - varies by device and browser
  • Disable your firewall - varies by device and browser

We also suggest the following to help stay signed in at currently.com:

  • Make sure that you didn’t sign out of currently.com
    - Selecting Sign Out requires you sign back in with your ID and password the next time you want to visit currently.com. To make sure this doesn't happen, don't select Sign Out. If you do, make sure you check Keep me signed in the next time you sign in.
  • Make sure you’re only signed in on one computer
    - Do you sign in on more than one computer? That could cause the problem. For example, you sign in at work and select the Keep me signed in check box. Then, you get home and sign into that same account using another computer. You’re automatically signed out of the session you started at work.
  • Find out if another user accesses currently.com on your computer.
    - If someone else also has a currently.com account and signs in on the same computer, it will override your session. The computer only stores the most recent sign in.

Please us know if these tips helped.

 

Jennifer, AT&T Community Specialist

New Member

 • 

3 Messages

3分前

Forgot to mention I normally use Firefox but tried this on Chrome and same thing.

New Member

 • 

3 Messages

3分前

Also, the page where I log in and view email states I am on currently.com/yahoo mail

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