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jmrathbun's profile



51 Messages

Monday, November 13th, 2023 11:06 PM

Why Can't ATT Be More Accessible?

Recently I was locked out of my e-mail for 24 hours because ATT, despite its claims of attention to accessibility, apparently doesn't recognize that about a third of older and disabled Americans don't have cell phones and can't receive text messages. Their site now insists that I register a cell phone number so they can send me a text to let me access my e-mail account; it won't take NO for an answer! They also don't offer plans affordable to those who just want a flip phone without data access, though other providers offer basic 4G mobile service for as low as $5 monthly. Most companies I deal with that want two-factor authentication will send a robocall to my landline with a code I can enter online to establish access. Of course, since they provide my landline service, they could easily do this, they just don't care to. And while we're on the topic, I've had several service providers who insist on sending me text messages; they don't even know that I can't receive their texts. This has led to major inconvenience due to cancelled appointments and such. But ATT could easily provide a service to convert texts into e-mails, or at least to notify senders that their text is being returned undelivered. Why haven't I changed providers before now? Not because I love ATT but because they're the ONLY provider for my neighborhood. I'm part of another minority that gets ignored because I prefer to live out of town. The best ATT can offer is DSL that will download 12 Mbps on a good day. Do you suppose anybody at ATT will ever read this?

Accepted Solution



49 Messages

7 months ago

Um... I'd like to point out that the whole "email to text vs text to email" thing only works... on wireless devices. Meaning it's a useless part of the conversation when the whole point is the lack of a wireless device. If AT&T were to develop a way to make a text message sent to a landline convert to an email message to the landline account's owner? Now THAT would be progress.

Community Support


232.9K Messages

7 months ago

We hear you and we want to help figure this out for you @ jmrathbun. Give us a chance to help get this taken care of.

We suggest logging into your email via Currently. Since it's supported by AT&T, doing so can help alleviate several problems, including what you're experiencing now. 

In addition, to that, you may need to clear your cache and cookies. This can help to clear out and refresh your browser.

If you don’t have a cell phone number, you can still access your AT&T email account by resetting your password. Here are the steps to reset your password:

1. Go to the AT&T login page and click on “Forgot Password?”.
2. Enter your email address and last name.

3. Select the method you want to use to reset your password. You can choose to answer your security questions or receive a temporary password via email.

4. Follow the prompts to reset your password.

Regarding two-factor authentication, ATT doesn’t offer robocalls to landlines as an option. However, you can check out our AT&T access program for broadband discount.

As for the issue of receiving text messages, you can try using AT&T’s email-to-text or text-to-email feature to convert texts into emails. You can also send an email to an AT&T wireless number that will be received as a text message on their AT&T phone or device.

Learn how to get specialized customer service, like bills in Braille or large print, and find other accessibility options with AT&T.

We hope this information helps! Feel free to reach back out to us if you have additional questions. 

Thank you for contacting AT&T Community Forums.


AshR, AT&T Community Forum Specialist.


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