Why Can't ATT Be More Accessible?
Recently I was locked out of my e-mail for 24 hours because ATT, despite its claims of attention to accessibility, apparently doesn't recognize that about a third of older and disabled Americans don't have cell phones and can't receive text messages. Their site now insists that I register a cell phone number so they can send me a text to let me access my e-mail account; it won't take NO for an answer! They also don't offer plans affordable to those who just want a flip phone without data access, though other providers offer basic 4G mobile service for as low as $5 monthly. Most companies I deal with that want two-factor authentication will send a robocall to my landline with a code I can enter online to establish access. Of course, since they provide my landline service, they could easily do this, they just don't care to. And while we're on the topic, I've had several service providers who insist on sending me text messages; they don't even know that I can't receive their texts. This has led to major inconvenience due to cancelled appointments and such. But ATT could easily provide a service to convert texts into e-mails, or at least to notify senders that their text is being returned undelivered. Why haven't I changed providers before now? Not because I love ATT but because they're the ONLY provider for my neighborhood. I'm part of another minority that gets ignored because I prefer to live out of town. The best ATT can offer is DSL that will download 12 Mbps on a good day. Do you suppose anybody at ATT will ever read this?